Leading Front Office Professional

2 weeks ago

Geelong, Victoria, Australia beBeeGuestServices Full time $70,000 - $90,000
Guest Services Manager

As a seasoned professional, you will play a pivotal role in delivering exceptional guest experiences from the outset. You will foster positive relationships with owners and collaborate with multiple stakeholders to achieve seamless operations.

Key Responsibilities:
  • Develop and implement standard operating procedures for the front office department to ensure efficient guest check-in/check-out processes and effective room allocation.
  • Lead the hiring, training, and development of high-performing front office staff, focusing on excellent customer service and teamwork.
  • Oversee the setup and integration of technology, including property management systems, point-of-sale systems, and other software essential for smooth operations.
  • Contribute to the development of strategies to enhance the guest experience, from arrival to departure, and collaborate with other departments to ensure exceptional coordination and communication.
  • Manage day-to-day staffing needs, plan work assignments, establish performance goals, and provide regular feedback and coaching to team members.

As Guest Services Manager, you will be responsible for creating a memorable experience for our guests. You will possess a strong passion for developing your team, strategic thinking, and open-mindedness to explore new ways of working.

Requirements:
  • Bachelor's degree or higher education qualification in Hotel Management, Business Administration, or equivalent.
  • Three years of guest service/hotel experience, with at least two years in a management capacity.
  • Demonstrated capability of collaborating with multiple stakeholders, managing competing priorities, and possessing strong communication skills.
  • Passionate about developing your team, strategic thinking, and open-mindedness to explore new ways of working.

In return, we offer a competitive salary, impressive room discounts, and access to some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

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