Hotel Front Desk Lead

7 days ago

Geelong, Victoria, Australia beBeeFrontOfficeManagement Full time $90,000 - $120,000

**Hotel Operations Manager Role**

The successful candidate will play a pivotal part in creating memorable guest experiences. This individual will be responsible for establishing and managing the front office department, ensuring seamless operations from initial contact to check-out.

Key Responsibilities:

  • Develop and implement effective procedures for guest interactions, room allocation, and staff management.
  • Lead the hiring and training process for front office staff.
  • Collaborate with other departments to ensure efficient use of technology, inventory, and resources.
  • Contribute to enhancing guest experiences through innovative strategies and services.
  • Coordinate with suppliers and vendors to meet operational needs.
  • Manage staffing, plan work assignments, establish performance goals, and provide coaching and feedback to team members.
  • Serve as a liaison between front office and other hotel departments, ensuring smooth communication and coordination.

**Requirements:**

  • Bachelor's degree in Hotel Management or Business Administration.
  • Three years of guest service experience, with at least two years in a management capacity.
  • Proven ability to collaborate with multiple stakeholders and manage competing priorities.
  • Excellent communication skills and a passion for developing teams.
  • Strategic thinking, open-mindedness, and a willingness to explore new ways of working.
  • Full working rights in Australia without restrictions.

**What We Offer**

A dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact on guest experiences.

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