Head of Digital Transformation and Customer Experience

2 weeks ago

Melbourne, Victoria, Australia Bupa Full time

About the Role

We are seeking a highly skilled and experienced leader to join our team as the Head of Digital Transformation and Customer Experience. As a key member of our leadership team, you will be responsible for driving the strategic design and delivery of our cutting-edge marketing technology suite, supporting a high-impact customer engagement and personalisation program.

Key Responsibilities

  • Lead the strategic design and delivery of our martech capabilities, integrating and optimising channels for a seamless personalised customer journey.
  • Partner with cross-functional teams to design data-driven, personalised customer experiences that improve engagement, retention and deliver exceptional value for customers.
  • Champion agile working, enabling faster delivery and stronger accountability across teams.
  • Collaborate with APAC Technology to maintain a compliant, stable, and fully supported MarTech suite across all environments.
  • Act as the primary SME for data-driven customer engagement, sourcing and defining data features to support evolving personalisation programs.
  • Oversee agile delivery processes, balancing service, and compliance with a "test and learn" approach for continuous improvement.

About You

You will be a strategic and results-driven leader with a strong background in customer experience, martech and operations, ready to take on a high-impact role in a dynamic environment. With a passion for data-driven engagement, you will be equally comfortable setting the vision and diving into the details to deliver outstanding customer experiences.

Requirements

  • Tertiary qualifications in business, marketing, or a related discipline.
  • 10+ years of experience in senior roles with a proven track record in leading high-performing teams to deliver personalised, multi-channel customer engagements.
  • Strong background in marketing automation and technology, ideally with experience in Pega marketing technologies, HTML development, AML, and "Next Best Action" decisioning.
  • Experience in Australian healthcare legislative and regulatory environments (desirable).
  • 5+ years of experience in Marketing Operations, with a solid understanding of the full campaign delivery lifecycle, from design and testing to deployment and change management.
  • Skilled in analytics and BI reporting tools (e.g., SAS, Power-BI, Adobe Analytics), with a basic understanding of integration patterns and technologies.
  • Demonstrated experience in agile delivery, with a talent for coordinating work across multiple agile squads to achieve program goals.
  • Excellent interpersonal and communication skills and stakeholder management allowing you to influence outcomes in a fast-paced, collaborative setting.

What's in it for you

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you will be encouraged to innovate and collaborate with various teams to deliver exceptional experiences. You will have the opportunity to further learn and develop with excellent internal development courses available and a supportive, career development environment.

  • Digital Transformation Project Lead

    6 days ago

    Melbourne, Victoria, Australia Now Digital Full time

    About NOW DigitalAt NOW Digital, we pride ourselves on delivering innovative digital transformation projects that drive business growth for our clients. As a leading digital agency, we offer strategic thought leadership and User Experience-led services to help organisations thrive in today's fast-paced digital landscape.The OpportunityWe are seeking an...

  • Digital Transformation Project Lead

    4 weeks ago

    Melbourne, Victoria, Australia Now Digital Full time

    About UsNOW Digital is a leading digital agency that provides strategic thought leadership and User Experience-led digital transformation services.We are a dynamic and rapidly expanding team with a passion for understanding our clients' organisational needs and delivering what we promise.The OpportunityAs a Digital Producer, you will work closely with the...

  • Digital Transformation Lead

    6 days ago

    Melbourne, Victoria, Australia Now Digital Full time

    About the RoleWe are seeking an experienced Digital Transformation Lead to join our team at NOW Digital. In this role, you will be responsible for managing top-tier clients and leading large-scale digital projects.As a Senior Digital Producer/Project Manager, you will direct the delivery process, from discovery to deployment, of innovative digital...

  • Digital Transformation Lead

    2 days ago

    Melbourne, Victoria, Australia Now Digital Full time

    About UsNOW Digital is an award-winning digital agency providing strategic thought leadership and User Experience led digital transformation services. We are a dynamic and rapidly expanding team with a passion for understanding our client's organisational needs and delivering what we promise.

  • Digital Transformation Expert

    4 weeks ago

    Melbourne, Victoria, Australia Group Digital Full time

    Your ImpactAs a seasoned professional, you will play a pivotal role in shaping the future of digital transformation within Group Digital. With a strong understanding of IT systems and infrastructure, you will drive technical excellence across our projects.Key ResponsibilitiesProvide technical guidance for Group Digital Delivery projects, ensuring alignment...

  • Senior Digital Transformation Specialist

    1 week ago

    Melbourne, Victoria, Australia Now Digital Full time

    Job DescriptionWe are seeking a highly skilled Senior Digital Transformation Specialist to lead our digital projects and deliver key benefits for our clients.As a Senior Digital Transformation Specialist, you will work closely with our team of digital specialists to direct the delivery process end-to-end, from discovery to deployment on innovative digital...

  • Digital Strategy Director

    1 week ago

    Melbourne, Victoria, Australia LION Digital Full time

    About UsLION Digital is a leading global agency partnering with international brands like RM Williams, Ledlenser, Havaianas, and Helly Hansen. Our expertise spans digital strategy, search, media, creative, socials, and more.Job OverviewWe are seeking an experienced Head of Paid Search to lead our eCommerce transformation efforts.Key ResponsibilitiesDevelop...

  • Digital Transformation Strategist

    7 days ago

    Melbourne, Victoria, Australia Group Digital Full time

    Job OverviewWe are seeking a highly skilled Digital Transformation Strategist to join our Group Digital team. As a key member of the team, you will play a critical role in driving technical excellence and shaping the future of our digital capabilities.

  • Digital Transformation Project Manager

    3 weeks ago

    Melbourne, Victoria, Australia Now Digital Full time

    About the RoleWe are seeking a highly skilled Digital Transformation Project Manager to join our team at NOW Digital. As a Senior Digital Producer Lead, you will be responsible for managing our top-tier clients and leading large-scale digital transformation projects.Key ResponsibilitiesManage project budgets effectivelyLiaise and collaborate with project...

  • Digital Transformation Project Manager

    4 weeks ago

    Melbourne, Victoria, Australia Now Digital Full time

    About the RoleWe are seeking a highly skilled Digital Transformation Project Manager to join our team at Now Digital. As a Senior Digital Producer, you will be responsible for managing our top-tier clients and leading large-scale digital transformation projects.Key ResponsibilitiesManage project budgets effectivelyLiaise and collaborate with project team...

  • Digital Transformation Specialist

    4 days ago

    Melbourne, Victoria, Australia Now Digital Full time

    Digital Transformation SpecialistWe are seeking a skilled PHP Developer to join our team at NOW Digital, an award-winning independent digital agency. With 4+ years of experience in commercial development with PHP based technologies, you will be responsible for turning designs and requirements into meaningful experiences.About the RoleThis is an excellent...

  • Digital Transformation Project Lead

    2 weeks ago

    Melbourne, Victoria, Australia Now Digital Full time

    About the RoleWe are seeking a highly skilled Digital Producer to join our team at Now Digital. As a Digital Producer, you will be responsible for leading digital transformation projects from discovery to deployment, working closely with our team of digital specialists and client stakeholders.Key ResponsibilitiesManage project budgets effectivelyLiaise and...

  • Digital Transformation Project Lead

    3 weeks ago

    Melbourne, Victoria, Australia Now Digital Full time

    About the RoleWe are seeking a skilled Digital Producer to join our team at NOW Digital. As a Digital Producer, you will be responsible for leading digital transformation projects from discovery to deployment, working closely with our team of digital specialists and client stakeholders.Key ResponsibilitiesManage project budgets effectively and ensure smooth...

  • Sitecore Expert for Digital Transformation

    4 days ago

    Melbourne, Victoria, Australia Now Digital Full time

    The RoleNow Digital, an award-winning independent digital agency, seeks a skilled Sitecore Developer to lead digital transformation services. With 2+ years of commercial experience in Sitecore CMS and .NET MVC, the ideal candidate will drive business growth through innovative digital solutions.Key Responsibilities:Develop and implement robust web-based...

  • Digital Transformation Project Manager

    4 weeks ago

    Melbourne, Victoria, Australia Now Digital Full time

    About the RoleWe are seeking a highly skilled Senior Digital Producer to join our team at NOW Digital. As a Senior Digital Producer, you will be responsible for managing our top-tier clients and leading large-scale digital transformation projects.Key ResponsibilitiesManage project budgets effectivelyLiaise and collaborate with project team members to ensure...

  • Digital Transformation Project Manager

    2 weeks ago

    Melbourne, Victoria, Australia Now Digital Full time

    About NOW DigitalAt NOW Digital, we are an award-winning digital agency providing strategic thought leadership and User Experience led digital transformation services.The OpportunityWe are looking for a Digital Producer to lead projects and deliver key benefits for our clients. As a key member of our team, you will be directing the delivery process...

  • Digital Transformation Project Manager

    1 week ago

    Melbourne, Victoria, Australia Now Digital Full time

    About the Role:We are seeking an experienced Digital Transformation Project Manager to join our team at Now Digital. As a Senior Producer, you will be responsible for managing our top-tier clients and leading large-scale projects from discovery to deployment.Key Responsibilities:Liaise with project team members to ensure smooth project deliveryManage project...

  • Digital Transformation Strategist

    3 weeks ago

    Melbourne, Victoria, Australia Group Digital Full time

    Your ImpactAs a seasoned professional, you will be at the forefront of driving excellence in our technical approach to project delivery. Your expertise will guide our digital journey, shaping the future of digital transformation.Key ResponsibilitiesProvide technical guidance for Group Digital Delivery projects, ensuring technical design documentation aligns...

  • Head of Marketing and Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Frazer Tremble Full time

    About the RoleWe are seeking an experienced and dynamic Head of Marketing & CX to lead our marketing division through a pivotal transformation.Key ResponsibilitiesLead, integrate, and empower three distinct marketing teams (Member Marketing, Distribution Marketing, Digital Marketing) to function as one cohesive unit, delivering strong marketing...

  • Digital Transformation Project Manager

    4 days ago

    Melbourne, Victoria, Australia Now Digital Full time

    About UsNow Digital is an award-winning digital agency providing strategic thought leadership and User Experience-led digital transformation services.The OpportunityWe are seeking a highly skilled Senior Digital Producer/Project Manager to join our team. As a key member of our delivery team, you will be responsible for managing large-scale digital projects,...