
Customer Engagement Lead
1 week ago
Opteon provides valuations, advisory and specialist property services in the Australian and New Zealand market.
The RoleWe are seeking a Team Leader who will lead a team responsible for engaging with customers, lenders, banks, Valuers and other key stakeholders to progress valuations to completion and resolve enquiries.
Main Responsibilities- Lead a group of customer service professionals
- Train and manage all roles within the Customer Service Team
- Coach and perform performance management
- Manage Quality Assurance, Work-In-Progress and complex escalations
We are looking for a candidate with:
- Demonstrated experience working in a Team Leader role in a Contact Centre environment or demonstrated Team Leader competencies
- A fundamental understanding of contact centre operational capabilities
- Strong leadership and coaching skills
- Ability to manage and lead teams through periods of change
- Focused on first point resolution
- A high level of integrity and accountability
- Strong technological and communication skills
A rewarding career, positive and inclusive culture and opportunities for professional development
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