Customer Engagement Lead

1 week ago


Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000
About This Opportunity

Opteon provides valuations, advisory and specialist property services in the Australian and New Zealand market.

The Role

We are seeking a Team Leader who will lead a team responsible for engaging with customers, lenders, banks, Valuers and other key stakeholders to progress valuations to completion and resolve enquiries.

Main Responsibilities
  • Lead a group of customer service professionals
  • Train and manage all roles within the Customer Service Team
  • Coach and perform performance management
  • Manage Quality Assurance, Work-In-Progress and complex escalations
About You

We are looking for a candidate with:

  • Demonstrated experience working in a Team Leader role in a Contact Centre environment or demonstrated Team Leader competencies
  • A fundamental understanding of contact centre operational capabilities
  • Strong leadership and coaching skills
  • Ability to manage and lead teams through periods of change
  • Focused on first point resolution
  • A high level of integrity and accountability
  • Strong technological and communication skills
What We Offer

A rewarding career, positive and inclusive culture and opportunities for professional development



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