Ultimate Customer Engagement Lead

1 day ago

Melbourne, Victoria, Australia beBeeRetention Full time $100,000
Customer Relationship Management Manager

We are seeking a Customer Relationship Management Manager to lead the strategy and execution of customer relationship management and loyalty initiatives to drive engagement, retention, and lifetime value.

This is a unique opportunity to shape the future of retail by delivering best-in-class customer experiences, driving commercial outcomes, and fostering a culture that values individuality, rewards performance, and empowers employees to make their mark.

The ideal candidate will have 5+ years' experience in CRM, loyalty, or retention marketing, ideally in retail, fashion, or eCommerce, with a proven track record of delivering measurable growth in customer engagement and retention. They will be an expert in managing loyalty programs, lifecycle marketing, and multi-channel campaigns, with excellent data analysis skills and stakeholder management abilities.

Key Responsibilities:

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