Lead Customer Engagement Teams

1 week ago


Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $115,000 - $120,000
Senior Manager – Customer Engagement

This is an outstanding opportunity to lead a large customer engagement team as Senior Manager. You will oversee operations across various channels, ensuring that members receive a seamless and high-quality experience every time they connect.

Your key responsibilities include leading Team Leaders and guiding a wider frontline team with a focus on coaching, performance, and creating a positive member-first culture. You will support your leaders in maintaining service standards and keeping the team engaged and motivated.

In addition, you will play a key role in embedding Microsoft Dynamics CRM into daily operations, helping the team get the most out of these tools and supporting continuous improvement.

The ideal candidate will have excellent leadership skills, be able to manage multiple priorities, and possess strong communication and problem-solving abilities.



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