Strategic Customer Engagement Lead

1 week ago

Melbourne, Victoria, Australia beBeeCampaign Full time $75,000 - $88,500

Key Role:

Campaign Leader

This role is responsible for driving customer journey engagement and retention within a premium cohort. The ideal candidate will support proposition planning, drive satisfaction, and loyalty throughout the lifecycle.

Main Responsibilities:
  • Develop lifecycle campaign strategies aligned with business goals.
  • Enhance customer engagement at each lifecycle stage.
  • Tailor campaign propositions to meet specific customer needs.
  • Ensure effective value communication in all customer interactions.
  • Plan campaigns to engage customers through multilayered experiences.
About You:
  • Able to inspire, mentor, and manage high-performing teams.
  • Strong focus on delivering exceptional customer-centric experiences.
  • Align event strategies with organisational goals.
  • Thrives in dynamic environments managing competing priorities.
What We Offer:
  • Competitive salary and performance-based bonus.
  • Flexible working policy and work-from-home office allowance.
  • Weekly concierge service including free massages and manicure/nail appointments.
  • Daily fresh fruit, free breakfast, and sparkling water.
  • Development budget for conferences, events, courses, and learning opportunities.
  • Employee Assistance Program and Circle In membership.
Why Work with Us?

We are an inclusive employer who welcomes diversity. If you require adjustments to the recruitment process, please let us know. We also offer flexible working arrangements to support your well-being.

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