Customer Engagement Lead

Hybrid working role with multiple flexible working options
- 3 year fixed term contract
- Play a pivotal role in championing the voice of customers

**Customer Engagement Lead**

**About Us**

At Jemena, we are focused on enabling our people to reach their potential, be their true selves and enjoy working in an inclusive environment with a community focus. Prioritising our employees' wellbeing, equal opportunities and empowering a fully diverse and fulfilled workforce is key; we pride ourselves on meeting our employee's expectations.

Our people are our greatest asset so having various flexible working options such as, remote working, paid parental (**primary & partner**) leave and leave purchase plans amongst many other benefits, and is key to the foundation to our success. We also have an array of well-being options to support our people. We are passionate about what we do, and we are proud of who we are.

Other Benefits:

- ** Leisure/Travel** - Car hire and purchase two week's extra annual leave per year
- ** Community** - Volunteering leave and salary sacrifice/workplace giving
- ** Health & Wellbeing** - Salary continuance/insurance, paid parental leave (14 weeks primary carer), private health insurance, fitness and optical discounts, employee assistance program, flu vaccinations and wellbeing grants, along with taking advantage of our supporting families policy
- ** Technology** - Discounts on Office 365, computer equipment, Samsung and Bluetooth
- ** Drive and commute** - Novated leasing, car parking and vehicle discounts

Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace by Family Friendly Workplaces.

**Here's an overview of our role**:
We have an exciting opportunity for an engagement specialist to join us at a time when the energy system is undergoing a once in a generation transformation, to assist us develop a regulatory proposal to support us on this journey.

You will work within a team and be responsible for developing, designing and delivering a broad and deep engagement program, to collaborate with and empower customers.

The engagement program will be multi-dimensional, engaging broadly with our community groups, deeply with industry experts and aligning with other electricity businesses. We will be exploring with customers and stakeholders on how we should tackle the transformational challenges as well as engaging on other key facets of our 2026-31 regulatory proposal, to be submitted to the Australian Energy Regulator (AER).

This is a 3 year fixed term contract.

**A little about you**:
You will have recent and extensive engagement experience, preferably gained through direct involvement with a regulated business, government body, consultancy or community/advocacy organisation.

With a passion for engaging on complex, challenging issues which cut across core questions on intergenerational equity and fairness, you will champion customers as partners, as well as act as a source of insight and guidance as the program is brought together.

You will have:

- A track record of building relationships with stakeholders across a range of skillsets and diverse backgrounds while delivering to tight deadlines in a multi-disciplinary team environment.
- Qualifications or extensive experience in a relevant field such as community engagement, public participation, community development or social science.
- The ability to translate technical or complex concepts into a form digestible by a diverse audience.
- Excellent communication skills both written and oral.
- Ability to work under limited supervision to tight deadlines, prioritise work and manage time effectively.

**Recruitment Process**:
During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks, national police and work entitlements checks.

**Diversity, Inclusion and Belonging**:
When you join Jemena, you become part of our diverse, inclusive, flexible and passionate team. We are a team that celebrates International Women's Day, NAIDOC Week, International Day of People with Disabilities and many other days that matter to our people. **Come join us**

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