ANZ Collections Specialist

4 weeks ago


Melbourne, Victoria, Australia ANZ Full time

About Us

At ANZ, we strive to create a world where businesses thrive by providing innovative financial solutions. As a leading bank, our goal is to support the financial wellbeing and sustainability of our customers.

About the Role

We are seeking an experienced Collections Specialist to join our team in late-stage collections. As a key member of our Customer Financial Wellbeing Assist SBB team, you will play a vital role in helping businesses achieve sustainable outcomes.

The successful candidate will be responsible for negotiating payment arrangements with delinquent account holders, liaising with liquidators/receivers/administrators, and providing excellent customer service. You will work in a fast-paced environment, targeting minimised loss and delinquent accounts.

Key Responsibilities:

  • Negotiate payment arrangements with account holders.
  • Liaise with external parties, including liquidators/receivers/administrators.
  • Provide exceptional customer service and maintain strong communication with various departments.
  • Achieve targeted results through efficient account actioning and negotiation.

What We Offer:

In this role, you will have access to cutting-edge technology, professional development opportunities, and a supportive team environment. Our comprehensive benefits package includes competitive salary, generous leave entitlements, and flexible working arrangements.

Salary:$85,000 - $95,000 per annum (dependent on experience)

Location:Melbourne VIC

Role Type:Permanent, Full-time

What Will Your Day Look Like?

As a Collections Specialist, your day will involve delivering results-driven account actioning, negotiations, and liaison with external parties. You will work closely with colleagues to achieve team goals, ensuring minimised loss and delinquent accounts.

Requirements:

  • Proven ability to provide exceptional customer service.
  • Excellent negotiation and communication skills.
  • Ability to work in a fast-paced environment with targets to meet.
  • Strong numerical skills and attention to detail.

Benefits:

At ANZ, we value diversity and inclusion, offering flexible working arrangements and a range of benefits, including health and wellbeing services, discounts on selected products and services, and more.

So Why Choose Us?

At ANZ, you will be part of a dynamic team shaping the future of banking. Our culture prioritises growth, collaboration, and innovation, providing opportunities for professional development and career progression.


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