Home Loan Acquisition Specialist

3 days ago


Melbourne, Victoria, Australia ANZ Full time

About Us

At ANZ, we strive to create a world where people and communities thrive. As a Home Loan Acquisition Specialist in our Customer Contact Centre Team, you will play a vital role in helping customers achieve their financial goals.

What You'll Do:

  • Triage inbound calls regarding new home loans, credit cards, and personal loans to the relevant lending department.
  • Ask relevant questions to determine customers' lending needs, eligibility, and then transfer them to a lender for further discussion.
  • Deliver exceptional customer experiences on every interaction, leaving a positive impression of ANZ.
  • Support customers with acquisition needs across both phone and digital channels.
  • Make outbound calls to support various lead types and transfers from other areas of CCC.
  • Provide insights on campaign effectiveness, customer behavior trends, and reasons for potential customer departures.

Your Impact:

As a Home Loan Acquisition Specialist, your contributions will have a direct impact on shaping a world where people and communities thrive. You will be part of an organization that values growth, diversity, and inclusion.

Key Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Strong problem-solving and analytical skills.
  • Familiarity with digital channels and customer contact centre operations.
  • Ability to adapt to changing requirements and priorities.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.

Benefits:

  • A competitive salary package.
  • A range of flexible working arrangements to suit different lifestyles.
  • Access to health and wellbeing services and discounts on selected products and services.
  • Ongoing training and development opportunities to enhance career growth.

Why Choose ANZ?

ANZ is committed to building a workplace that reflects the diversity of the communities we serve. We value our employees' growth and well-being, offering a supportive and inclusive environment to help you succeed.



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