Current jobs related to Enhancing Customer Engagement Through Innovative Solutions - Melbourne, Victoria - beBeeCustomer
-
Melbourne, Victoria, Australia beBeeAi Full time $100,000 - $110,000Ai Transformation SpecialistWe are a specialist consulting firm that provides expertise in digital transformation and strategic technology consulting.Our team works with clients to implement cutting-edge Ai technologies and drive business transformation.This role requires expertise in Azure AI, machine learning, and customer engagement strategies, with...
-
Customer Engagement Strategist
1 week ago
Melbourne, Victoria, Australia beBeeCampaign Full time $80,000 - $100,000About the Campaign Professional RoleOur organization is seeking a seasoned Campaign Specialist – Lifecycle to join our Customer Engagement & Retention department within Retail Marketing, focusing on customer engagement strategies for lasting relationships.This role involves supporting the effective use of our customer engagement platform to enhance...
-
Innovative Customer Engagement Strategist
2 weeks ago
Melbourne, Victoria, Australia beBeeEngagement Full time $120,000 - $180,000Customer Relationship Manager Role OverviewWe are seeking a highly skilled and innovative Customer Relationship Manager to fill this pivotal position.This individual will play a critical role in executing customer engagement strategies from business requirements, through development, and to final implementation.The successful candidate will work closely with...
-
Enhance Lives through Healthcare Innovation
2 weeks ago
Melbourne, Victoria, Australia beBeeHealth Full time $90,000 - $120,000Improve Lives, Enhance HealthWe design innovative healthcare solutions that challenge traditional approaches. Our multidisciplinary teams work together to deliver human-centered care that meets the needs of our clients and communities.As a health coach, you will be part of our dynamic team, providing phone-based support to individuals at risk of or living...
-
Innovative Solutions Specialist
1 week ago
Melbourne, Victoria, Australia beBeeDeveloper Full time $140,000 - $170,000Job DescriptionThis strategic shift has enabled us to offer clients a comprehensive suite of bespoke solutions for their digital transformation initiatives.Leveraging innovative technologies, we help clients optimize their operations, enhance customer experiences, and maintain a competitive edge. Our client-centric approach, coupled with deep industry...
-
Strategic Customer Engagement Solutions Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeProduct Full time $120,000 - $180,000Job OverviewWe are seeking a highly skilled product manager to drive the development of customer engagement solutions for our clients.The successful candidate will play a vital role in advancing the payment business, working closely with internal stakeholders and partner-relevant teams to design and implement innovative solutions that meet client...
-
Melbourne, Victoria, Australia beBeeRehabilitation Full time $65,000 - $100,000Empower injured clients to thrive by joining our team as a Rehabilitation Consultant. In this role, you'll be at the forefront of rehabilitation, guiding clients through their journey with innovative support and solutions that make a lasting difference.Key responsibilities include actively managing client portfolios, establishing collaborative partnerships,...
-
Melbourne, Victoria, Australia beBeeGrowth Full time $90,000 - $120,000Growth Marketing RoleOur organization seeks an accomplished Growth Marketer to join our Sales and Marketing Team in Melbourne.The successful candidate will focus on top of the funnel growth and demand generation through innovative product-led and sales-led tactics.This role is critical to driving APAC and beyond growth, inspired by product-led growth and...
-
Enhancing Customer Engagement Opportunities
1 week ago
Melbourne, Victoria, Australia beBeeExperience Full time $120,000 - $150,000Customer Experience StrategistWe are seeking a passionate individual to drive customer experience (CX) improvements. The ideal candidate will have expertise in AI-powered experience measurement, project management, and strategy development.The selected professional will be responsible for developing and implementing Voice of Customer (VoC) uplift strategies,...
-
Innovative Construction Solutions Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeSolutions Full time $100,000 - $124,999As a Senior Reinforcing Solutions Specialist, you will play a key role in driving the adoption of innovative products and services across the construction industry.Job Summary:You will leverage your technical expertise to identify and facilitate market entry of our product offerings, focusing on sustainability, long-term profitability and strategic...
Enhancing Customer Engagement Through Innovative Solutions
3 weeks ago
We are seeking a seasoned professional to fill the role of Customer Experience Solutions Consultant.
The ideal candidate will have expertise in designing and implementing solutions that enhance customer experience, engagement, and operational efficiency.
They must be able to partner with clients to design CX transformation strategies and roadmaps that connect technology investments to measurable business outcomes.
Additionally, they should possess a practical understanding of Cloud Contact Centre platforms (Amazon Connect, Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre) and On-Prem solutions in PCCE/UCCE/UCCX.
Responsibilities include translating business requirements into scalable, secure, and high-performance technical solutions, as well as articulating product features in voice, digital channels, CRM integrations, virtual agents, and AI capabilities.
Required Skills and Qualifications- A minimum of 3-5 years' experience in CX, Contact Centre, or digital transformation consulting.
- Experience working within a Call Centre environment from operations, customer experience, or technical support.
- Practical understanding of Cloud Contact Centre platforms and On-Prem solutions.
- Exposure to customer engagement analytics, speech/interaction analytics, and Workforce Optimisation tools.
The ideal candidate will possess passion for innovation, continuous improvement, and delivering exceptional customer outcomes.
They should be self-motivated with a get-it-done attitude, eager to learn and improve.
Commercial awareness and ability to connect CX improvements with business KPIs (e.g. NPS, CSAT, FCR, AHT) is also essential.
BenefitsThis role involves working with tier-1 Contact Centre applications and exploring the needs of customers across the APAC region.
As a Customer Experience Solutions Consultant, you will have the opportunity to work with cutting-edge technologies and contribute to the growth and success of our organisation.
