Innovative Customer Engagement Strategist

2 weeks ago

Melbourne, Victoria, Australia beBeeEngagement Full time $120,000 - $180,000
Customer Relationship Manager Role Overview

We are seeking a highly skilled and innovative Customer Relationship Manager to fill this pivotal position.

This individual will play a critical role in executing customer engagement strategies from business requirements, through development, and to final implementation.

The successful candidate will work closely with cross-functional teams to drive meaningful engagements and optimize customer experiences.

This is an exciting opportunity for someone to make a significant impact on customer retention and satisfaction.

Responsibilities:
  • Collaborate with stakeholders to define customer engagement strategies that enhance customer experience and retention.
  • Analyse customer data and insights to inform campaigns and initiatives.
  • Lead the overall customer relationship function to coordinate and oversee project development from start to completion.
  • Interface with development teams to estimate work efforts, define milestones, and manage resources.
  • Liaise with cross-functional stakeholders to ensure thorough scoping of technical requirements and timely delivery of projects.
  • Communicate project status, potential bottlenecks, and key deliverables to internal and external stakeholders.
  • Assist in planning and quality assurance for various data tracking events and integration projects across product lines.
  • Maintain relevant project documentation to ensure timely delivery and project milestones.
Required Skills and Qualifications:
  • 4+ years of customer data platforms (CDP) management experience.
  • Hands-on experience with CDP across retention, acquisition, experimentation, data visualization tools, and data warehouse.
  • Proficient in API requirements and liquid scripting for automation and dynamic personalization of campaigns.
  • Analytical skills to query and make sense of complex datasets with SQL.
  • Ability to translate CRM requirements needs into PRDs.
  • Proficient with project management tools, methodologies, and best practices.
Key Benefits:
  • Foster meaningful relationships with customers.
  • Drive customer engagement and retention.
  • Optimize customer experiences.
Why You?
  • Passionate about delivering exceptional customer experiences.
  • Able to analyze complex data sets.
  • Strong communication and stakeholder management skills.
  • Experience working in cross-functional teams.

  • Drive Customer Engagement

    1 week ago

    Melbourne, Victoria, Australia beBeeExperience Full time $140,000 - $180,000

    Customer Experience StrategistWe are seeking a seasoned Customer Experience Strategist to lead our Personal Everyday Banking (PEB) strategy forward.The ideal candidate will have:Proven experience in Senior Loyalty Program Management with campaign management expertise within Financial Services.Expertise in market and competitor analysis.Marketing and campaign...

  • Customer Experience Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeExperience Full time $100,000 - $145,000

    Customer Experience StrategistWe're seeking an innovative Customer Experience Strategist to join our team. As a key member, you'll play a pivotal role in shaping the future of our client interactions.

  • Strategic Customer Engagement Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $120,000

    Customer Experience Strategist RoleThe ideal candidate for this position will be responsible for developing and implementing customer-centric strategies across all areas of Loyalty & CRM Marketing. This includes creating individual customer strategies, communication touch points, journey priorities, incentives, engagement, and content for each lifecycle...

  • Product Development and Innovation Strategist

    1 week ago

    Melbourne, Victoria, Australia beBeeStrategist Full time $120,000 - $180,000

    Job OverviewWe are seeking a product development and innovation strategist to drive the commercialisation process for our premium protein-centric dessert offerings. The successful candidate will have ownership of product development and innovation thinking, partnering with cross-functional teams to develop and launch new products.About the RoleThis role will...

  • Innovation Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDigital Full time $180,000 - $200,000

    Job Title:Digital Innovation LeaderJob Description:TBWA Melbourne is seeking a skilled and forward-thinking Digital Innovation Leader to drive the development of innovative brand, campaign and communications strategies that drive business growth and cultural impact.Key Responsibilities:Develop comms plans, ecosystems, briefs and message matrices for creative...

  • Customer Engagement Strategist

    1 week ago

    Melbourne, Victoria, Australia beBeeCampaign Full time $80,000 - $100,000

    About the Campaign Professional RoleOur organization is seeking a seasoned Campaign Specialist – Lifecycle to join our Customer Engagement & Retention department within Retail Marketing, focusing on customer engagement strategies for lasting relationships.This role involves supporting the effective use of our customer engagement platform to enhance...

  • Senior Innovation Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeInnovation Full time $180,000 - $240,000

    Senior Innovation StrategistWe are seeking talented professionals who can help drive innovation and shape the future of our industry.About the RoleProficiency in programming languages such as Java, Python, or C++ is required.A strong understanding of software development lifecycle and Agile methodologies is essential.Excellent problem-solving skills and...

  • Customer Account Strategist

    1 week ago

    Melbourne, Victoria, Australia beBeeAccount Full time $100,000 - $140,000

    Customer Account Strategist Our ideal candidate will have a proven track record of success in managing key accounts for enterprise-level customers.Key Responsibilities:Account Performance Management: Manage key customer relationships to drive business growth and improve operational standards.Strategic Partnerships: Collaborate with top partners to identify...

  • Chief Customer Engagement Officer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeStrategist Full time $75,000 - $85,000

    Marketing Strategist RoleThe role of Marketing Strategist is to develop and implement comprehensive marketing campaigns that drive customer engagement and sales across various channels. The ideal candidate will be responsible for analyzing market trends, identifying consumer needs, and creating targeted marketing strategies to achieve business objectives.Key...

  • Client Engagement Strategist

    1 week ago

    Melbourne, Victoria, Australia beBeeStrategist Full time $110,000 - $140,000

    Job SummaryWe are seeking a forward-thinking Client Strategy Director to lead our Industry Growth Team's approach across various client sectors.This role involves shaping the strategic direction for industry-led solutions, driving proactive client engagement, and unlocking new revenue opportunities by uniting commercial, creative, and operational teams.The...