Customer Experience Ambassador

5 hours ago

Brisbane, Queensland, Australia beBeeAmbassadorship Full time $50,000 - $80,000
Job Summary

As a Customer Experience Ambassador, you will play a pivotal role in delivering exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings.

You will be the first point of contact for guests, providing a warm welcome and ensuring their needs are met promptly and professionally.

Your key responsibilities will include:

  • Delivering outstanding colleague and customer experience in every interaction across on-site workplace services, anticipating needs and providing simple, effective solutions.
  • Managing mail and courier deliveries, allocating temporary carparks as needed, and assisting with building access, event bookings, and setup.
  • Conducting regular floor walks to identify and report maintenance issues, ensuring a safe and efficient environment.
  • Developing cross-skills to provide front-of-house and back-of-house capabilities, contributing to a cohesive team effort.
Requirements

We are seeking a hospitality or customer service professional with a passion for delivering exceptional experiences. Key requirements include:

  • Hospitality/customer service experience, preferably with a Certificate III in Hospitality.
  • Strong verbal and written communication skills, with the ability to adapt to diverse situations.
  • Excellent problem-solving skills, with a demonstrated growth mindset and eagerness to learn.
  • Ability to multi-task and prioritize tasks effectively, maintaining operational awareness.
What We Offer

NAB is committed to fostering an inclusive environment where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and promote equity, partnering with Employee Resource Groups to create a culture of respect and belonging.

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