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Customer Service Manager for Diversified Industries
1 month ago
We are seeking a highly skilled and motivated Customer Service Manager to join our Emerging Corporate Team in Australia. As a key member of our team, you will play a vital role in maintaining and growing our Diversified customer base.
As a Customer Service Manager, your primary responsibility will be to partner with a Relationship Manager to support a portfolio of Diversified customers in all aspects of customer service, compliance, processes, system, and governance.
About the Role- Maintain a well-managed portfolio compliant with all relevant policies and procedures.
- Develop and maintain a detailed understanding of customer business and financial needs.
- Provide appropriate solutions towards account maintenance and simple customer requests.
- Support the management of a portfolio of Diversified Industries customers.
You will have the opportunity to work closely with cross-functional teams, including Product Partners and other stakeholders, to fulfil customer needs. Your ability to engage with diverse teams will also be an asset in this role.
Key ResponsibilitiesThe successful candidate will possess excellent data analysis skills, collecting, profiling, and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions. Additionally, they will have strong customer solutioning skills, supporting customers by understanding their needs and informing them about relevant products or services.
You will also require credit analysis skills, assessing a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors. Furthermore, you will need to demonstrate effective relationship management skills, building, maintaining, and influencing relationships to achieve mutually beneficial outcomes.
About UsAt ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
We offer a range of flexible working arrangements, so our people can 'make work, work for them'. Our benefits package includes access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Estimated salary: $100,000 - $120,000 per annum.
