Customer Service Director

3 weeks ago

Hobart, Tasmania, Australia Myer Full time

About the Role:

  • Drive sales and lead team performance by managing daily activities and leveraging workforce management to optimise productivity.
  • Embed a customer-focused service and selling culture through role modelling, communication, feedback, and recognition.
  • Maximise the team's service and selling activities by effective management and delegation to minimise operational activities.
  • Lead, empower, and inspire the team with a consistent focus on developing the next generation of Myer leaders.
  • Understand the customer, coach, and support the team, and embed new initiatives and ways of operating.

About You:

  • Previous experience as a retail manager, area manager, or similar is essential.
  • Fashion or soft goods experience is advantageous but not essential.
  • People leadership skills with a 'hands-on' approach to providing coaching and development are required.
  • Demonstrated ability to lead a team to achieve sales and meet KPIs.
  • Experience in performance management is highly regarded.
  • Superior customer service and selling skills are necessary.
  • Strong retail, financial, and business acumen are required.
  • Excellent time management skills with the ability to work independently on prioritising and meeting deadlines are essential.

Benefits:

  • Become a leader within one of Australia's most-loved department stores.
  • Career development and progression opportunities.
  • A great range of discounts and Myer Team Member exclusive offers.
  • Access to volunteer, parental, and lifestyle leave.
  • Service Recognition, Inspirational People Awards, and more.

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