Customer Service Representative
2 days ago
At Bolton Clarke, we are dedicated to enabling older Australians to live and age positively. Our Customer Service Operators play a vital role in supporting our clients by providing exceptional customer service.
The estimated salary for this role is $15,900 + $2,650 meal & entertainment allowance per year.
About the RoleThis is an exciting opportunity to join our close-knit team as a Customer Service Operator. As a key member of our team, you will be responsible for responding to client queries and providing a high level of customer service across all communication interactions.
Key Responsibilities:
- Receive and action incoming communications to support client enquiries and referrals
- Provide exceptional customer service across all communication channels
- Manage a high volume of customer interactions daily
- Determine the nature of calls and provide appropriate responses, including transferring relevant calls to staff members or escalation processes if required
- Record client information in our client management system during interactions
- Maintain up-to-date knowledge of funding programs and processes related to TCCRS
We are seeking an individual with previous customer service experience, preferably in healthcare and/or community care. Knowledge of community and medical terminology is also preferred.
You should possess excellent interpersonal, communication, and time management skills, as well as the ability to work effectively in a team environment.
Please note that valid working rights in Australia, a police check, flu vaccination, and COVID-19 vaccination are requirements for this role.
What We OfferBolton Clarke offers a competitive remuneration package, including:
- $15,900 Salary packaging
- $2,650 meal & entertainment allowance
- A great team environment that is warm and welcoming
- Excellent training opportunities
- Access to our Employee Assistance Program
- Private Health Insurance discounts
As a not-for-profit organisation, we are committed to making a positive impact on the lives of individuals who wish to stay at home longer. If you share our vision and values, we encourage you to apply for this role.
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