Senior Corporate Support Specialist
1 day ago
We're seeking an experienced and customer-focused Senior Corporate Support Specialist to join our Emerging Corporate Team in Australia.
As a key member of our team, you'll partner with a Relationship Manager to support a portfolio of Diversified customers in all aspects of customer service, compliance, processes, system, and governance.
This role offers a unique opportunity to maintain a well-managed portfolio compliant with all relevant policies and procedures.
You'll have the chance to:
- Maintain control of workflows across all compliance and customer fulfilment processes
- Act in the best interest of the customer and apply a customer-centric approach
- Proactively develop and maintain a detailed understanding of customer business and financial needs
- Provide appropriate solutions towards account maintenance and simple customer requests
- Support the management of a portfolio of Diversified Industries customers
- Collaborate with Product Partners and other stakeholders to fulfil customer needs
- Engage diversified teams when required
- Data analysis: Collecting, profiling, and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions
- Credit Analysis: Assessing a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors such as character, capital, capacity to repay, collateral (security), and conditions
- Fulfilment: Executing end-to-end processes or parts thereof to achieve a customer or end-user outcome
- Relationship management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes
- Experience in customer-facing roles, preferably in banking or finance
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and adapt to changing priorities
Our team is passionate about delivering exceptional customer experiences and working collaboratively to achieve shared goals. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.
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