Customer Service Ambassador

4 days ago


Hobart, Tasmania, Australia Australia Post Full time
About the Role

We are seeking a skilled and friendly Retail Customer Service Officer to join our team at Australia Post. As a key representative of our brand, you will be responsible for delivering exceptional customer service and promoting our products and services.

Key Responsibilities
  • Perform sales and service transactions with customers
  • Manage high-value transactions accurately, including handling cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, such as Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance
Requirements
  • Experience in customer service and/or cash handling
  • Fitness to lift up to 16kgs of mail regularly and stand for shifts
What We Offer
  • A loaded casual rate of $33.66 per hour, increasing to $35.98 per hour after three months, plus 12% superannuation


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