Sales Director and Customer Experience Manager

2 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $150,000
Job Title:

Director Sales & Customer Success

Role and Responsibilities:
  • Manage the customer success managers in the region to maximize customer retention and engagement.
  • Work with customer success managers to drive net expansion and upsells into our customer base.
  • Act as an individual contributor in selling new logo business in the region, eventually hiring.
  • Implement best practices for measuring and improving customer sentiment and health through collaboration with other teams.
  • Implement and manage the sales process in the region.
  • Ensure accurate forecasting of new logo, upsell, and customer churn in the region.
  • Provide leadership, mentorship, advocacy, career development, and performance management for team members.
  • Partner with marketing teams to ensure demand generation.
  • Work closely with partners to drive upsell and customer retention.
Required Qualifications and Skills:
  • Proven experience achieving quota for new customers and/or existing customers roles for a SaaS provider.
  • 5+ years experience in a SaaS customer success and/or sales role.
  • Experience selling business intelligence data and analysis/insight to analytical buyers.
  • Strength in managing customer relationships at a strategic level.
  • Ability to work with partners in a team selling environment.
  • Proven ability to understand and apply sales methodologies.
  • Significant experience selling into and maintaining strong relationships at a senior level within Fortune 500 companies.
  • Genuine customer empathy.
Additional Information:
  • Desirable skills include using Hubspot, Zoom Info, LinkedIn Sales Navigator, and Gong.
  • Understanding of enterprise applications for Artificial Intelligence, threat-monitoring, or threat intelligence services.

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