Customer Experience Manager
16 hours ago
We are seeking a seasoned and proactive professional to drive seamless customer onboarding, deliver impactful training, and foster strong, long-lasting relationships.
This role is crucial in ensuring customer satisfaction, retention, and continued growth through meaningful engagement with our products.
As a key member of our team, you will play a vital role in driving business success.
Key Responsibilities:- Seamless project management through all phases of the customer relationship, including managing user adoption of our applications; Board Directors and Corporate Executives.
- Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including expansion of use of our products and services to be passed to the Expansion Sales team.
- Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations.
- Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines.
- Provide customer feedback on solutions to assist in continuous improvement of our products.
- Ability to successfully manage multiple clients and products in an organized and meticulous manner.
- Ability to step in and assist with Director, Customer Success responsibilities when needed to support the team and report up to management.
- Act as liaison between multiple internal teams (services, sales operations, marketing, and sales).
- Assist in coaching, mentoring, and talent development of the broader Customer Success team.
The ideal candidate is a collaborative professional who excels in a customer-centric environment and has a track record of partnering with senior leaders of large, multi-national organizations. With a deep understanding of governance, risk, and compliance challenges, you'll leverage our solutions to help customers navigate their most complex governance needs while driving product adoption and success.
Requirements:- Proven track record of delivering exceptional customer experiences.
- Strong project management skills, including ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, including ability to build strong relationships with customers and internal stakeholders.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Experience working with CRM systems and data analysis tools.
Opportunity to work with a leading provider of [industry] solutions.
Competitive salary and benefits package.
Opportunities for career growth and professional development.
Collaborative and dynamic work environment.
How to Apply:If you're a motivated and results-driven professional looking for a new challenge, please submit your application.
We can't wait to hear from you
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