Help Desk Specialist

1 day ago

Melbourne, Victoria, Australia beBeeCustomerCare Full time $78,400 - $84,400

As we progress our ambition to lead the energy transition, we're seeking a skilled individual to join our National Response Centre business.

About the Role

This is a unique opportunity to work onsite in a premium grade CBD office on an initial six-month contract.

Key Responsibilities
  • Accurately and timely capture of call-related information, entering all information received into relevant systems for use by a Dispatcher.
  • Processing updates and further information regarding an event status.
  • Managing a range of customer enquiries relating to inbound safety and welfare monitoring service calls, emergency, non-emergency, and fault calls.
  • Providing an excellent customer experience.
  • Dispatching of service orders within regulatory and contractual timeframes, providing notification to the Senior Response Officer if this performance measure is at risk of being breached.
  • Notifying the Senior Response Officer immediately of any incident which has the potential to escalate.
Requirements
  • Ability to facilitate a rotating roster comprising of 8-hour shifts that can be rostered in a span of hours between 6am through to midnight Monday to Sunday including Public Holidays for a 38-hour week.
  • You'll need to be a self-motivated, flexible, proactive problem solver who can also work under instruction.
  • Able to work and thrive in a fast-paced inbound emergency response centre that is constantly changing and staying calm under pressure.
  • Maturity and discipline to deliver consistent quality results across all facets of engagement.
  • Personal qualities such as dedication, resilience, caring empathetic and solution-oriented mindset.
  • Positive approach to all that you do.
  • Strong written and verbal communication skills, with the ability to obtain and relay information correctly.
  • High competency working with computers across multiple CRM applications and standard Microsoft suite of products simultaneously and interchangeably at any given time.
  • High attention to detail and ability to follow and adhere to processes and operating procedures.
  • Ability to adjust to constantly changing environment.
  • Accountability for own performance, development, and contribution in a professional work environment.
Benefits and Perks
  • Receive industry leading training and ongoing career development opportunities.
  • Training and development - access to LinkedIn learning, a Learning Hub and a Leading Our People program for all people leaders.
  • Leading parental support - 20 weeks paid leave for primary carers and access to a Working Parents platform.
  • Paid volunteer leave, opportunities to give back through our foundation.
  • Cultural leave - additional paid leave days for employees to balance and meet their cultural obligations.
  • Energy discounts across a range of products.
  • Supportive leadership.
  • A comprehensive Care and Assurance Plan.
  • Access to our Employee Share Plan.
  • Recognition and reward for the value you bring to the business.

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