Help Desk Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $57,000 - $77,000
Job Role:

We are looking for a skilled professional to fill the position of Customer Service Representative.

Duties and Responsibilities:
  • Foster strong relationships with clients by providing exceptional support through various channels.
  • Collaborate with internal teams to identify and resolve issues efficiently.
  • Develop in-depth knowledge of CRM systems and technologies.
  • Process customer applications accurately and within set deadlines.
  • Maintain accurate records of customer interactions and data.
Requirements:
  • Experience in a similar role, handling multiple tasks and prioritizing duties effectively.
  • Proficiency in using CRM platforms and support software.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a team.
Preferred Skills:
  • Familiarity with Zendesk or other support tools.
  • Understanding of regulatory compliance and its implications.
  • Ability to analyze problems and provide effective solutions.
Bonus Points:
  • Experience in a fast-paced environment.
  • Strong analytical and decision-making skills.

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