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Tours and Reservations Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeTravel Full time $70,000 - $90,000
About the Role

We are seeking a highly skilled and organized professional to fill the position of Tours and Reservations Specialist. As a key member of our team, you will play a crucial role in driving sales through travel agencies and direct clients.

Your Key Responsibilities

  • Sales Execution: Engage with enthusiasm and build strong relationships with travel agencies and direct clients to promote our travel packages and meet or exceed targets.
  • Lead Management: Collaborate effectively with Business Development Managers to efficiently receive, manage, and close leads generated by travel agencies and other sources.
  • CUSTOMER SUPPORT: Provide knowledgeable and prompt responses to client inquiries, explaining package details and customizing options to match client needs.
  • Booking Coordination: Handle end-to-end booking processes to ensure a smooth and enjoyable experience for clients, managing any necessary changes or confirmations with third-party providers.
  • Client Relationship Building: Cultivate a professional and warm connection with each client, serving as their go-to contact for updates, information, and follow-up support.
  • Sales Administration: Accurately process payments, issue confirmations, and maintain thorough records of transactions, client preferences, and booking details.
  • Problem Resolution: Quickly address any travel disruptions or last-minute changes to maintain client satisfaction and uphold our high service standards.
  • Reporting: Track key metrics, such as sales performance and customer feedback, and report back to management regularly.