Tours Reservations

Job Status: Temporary (approximately 12 months), Part-time 24 hours (3 days) per week

This is a TALENT POOL ONLY role. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Salary: Base salary of $50,306 per annum (which, on a pro-rata basis is a full-time equivalent salary of $83,844 per annum) plus 11.5% superannuation

Applications Close: Sunday 15th June 2025, 11:55pm

Role Enquiries: at [email protected]

An organisation where diversity of thought and experience is valued, supported and respected.

THE HOUSE

The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination, it's one of the world's busiest performing arts centres, the nation's premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House's future and be provided with opportunities to grow and develop while making a positive contribution to our community.

The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy , our ambition is to be Everyone's House. To make this real, we are focused on four themes that underpin our organisational values (Creativity, Courage, Inclusivity, Integrity, Collaboration and Care):

• Everyone feels welcome here.
• We better understand and connect with the community.
• We are future ready.
• We lead and inspire positive change.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

This position has responsibility to promote, sell and organise reservations of Tours and Experiences within the Sydney Opera House (SOH) Tourism products and services range. This position provides the highest quality of service to trade clients, general public, SOH business partners and other SOH departments.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE?

Key Responsibilities/skills:

• The Reservations Consultant is required to possess a thorough working knowledge of all tour products and packages offered by the Sydney Opera House, including events, services and the House's context within the international Arts and Tourism community. A working knowledge of the House's building is essential.
• The position holder must possess highly developed communication, interpersonal and influencing skills both face to face and over the phone. In addition, they will require strong time management, planning and organisational skills with the ability to deliver services in a flexible and adaptable manner in line with the values of the Sydney Opera House.
• The position holder is required to have strong administrative skills, be proficient in the usage of credit cards, and have the ability to accurately handle and reconcile cash and accounts.
• The position holder is required to work with limited supervision and in a responsible manner.
• The position holder must be willing to communicate through a number of channels, including face to face at a check in desk, via phone and email.
• Tessitura experience is essential, as is experience with the Microsoft Office Suite.

THE PERKS

The Sydney Opera House gives you access to a fantastic range of benefits including:

• 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden
• 5-weeks' annual leave for all ongoing and temporary staff.
• Access to a range of professional development programs and staff engagement initiatives.
• Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka SEALs) and more.
• Fitness Passport and complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
• Working for an organisation with a 6 Star Green Star performance rating from the Green Building Council of Australia.
• Working for an organisation committed to the United Nations Sustainable Development Goals and the world's first arts organisation to join the UN's Global Compact, an international sustainability initiative designed to build a better future for us all.
• Complimentary tickets to shows.
• And many more

EQUITY AND INCLUSION

The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us at [email protected] to discuss. Even if you think you'd be a great fit, but don't necessarily tick every box in the role description, please get in touch.

We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community.

NEED TO WORK FLEXIBLY?
We know flexibility means different things to different people, so let us know how we can support you to be your best.

SOUND LIKE YOU? APPLY NOW

Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the two following targeted questions in the online application platform.

1. Provide an example of when you have collaborated across a number of teams to develop a product or achieve an outcome. Please include background, reasoning and outcome.
2. Describe the aspects of a recent role that required accuracy and attention to detail. How did you ensure your work was of a high quality standard?

To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.

Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan

Applications will not be accepted from recruitment agencies