Japanese Speaking Tour Coordinator

3 days ago

Sydney, New South Wales, Australia H.I.S. Australia Pty Ltd Full time

As a Japanese Speaking Tour Coordinator you will processes customer inquiries and bookings for travel arrangements including, coach bookings, accommodation, day tours, car-hire, transfers; working over the telephone, on-line and face to face.

**Responsibilities are, but not limited to**:

- Answer queries from travel agents and offer suggestions on tours, travel routes, accommodation and local customs
- Provide literature and information on local tours and places of interest
- Assist travel agents in preparing itineraries for tourists
- Confirm travel and accommodation reservations and inform clients of bus, plane, ship and train connections; as well as notifying clients of travel dates, baggage limits, medical and visa requirements
- Provide information on tourist attractions or tours available, and procedures regarding lost or stolen documents; as well as climates and customs, relevant government regulations and use of credit cards or traveller's cheques;
- Provides in-depth information on particular sites
- Fluency in both English & Japanese required;
- Australian Citizenship or Permanent Residency.
- Familiarity with Microsoft Suite and ability to learn different systems
- Excellent communication skills and rapport-building ability
- Questioning and listening skills
- Attention to detail and sound problem solving ability
- Excellent geographical knowledge of Australia (particularly Sydney) and its tourism attractions and destinations.
- Customer Service experience, preferably in an inbound tour operator environment (preferred, but not essential)

Work Location: In person

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