Product Implementation Specialist

6 days ago

Sydney, New South Wales, Australia HOBAN Recruitment Full time

HOBAN Recruitment is seeking an experienced Product Implementation Specialist to join our team in Sydney CBD. This is a hybrid working opportunity with competitive salary and benefits.

Job Description

The Product Implementation Specialist will play a crucial role in implementing various initiatives, configuring products or features, and liaising with clients, stakeholders, and product managers to ensure accurate documentation of requirements.

  • Key Responsibilities:
  • Learn and understand the product thoroughly to provide accurate information and support.
  • Stay updated on new features and improvements.
  • Liaise with clients, stakeholders, and product managers to understand and document requirements accurately.
  • Translate client and internal requirements into actionable tasks.
  • Configure products or features based on documented requirements.
  • Evaluate configurations to ensure they meet client expectations and align with company standards.
  • Campaign and Project Coordination: Coordinate with multiple teams to run campaigns and execute projects effectively.
  • Create instructional content, such as videos and user guides, to assist users.
  • Develop clear and concise documentation to support product usage and implementation.
  • Process Design: Design new processes based on existing features to improve efficiency and effectiveness.
  • Implement best practices for process design and improvement.
  • Act as a gatekeeper for specific features to ensure correct usage.
  • Monitor feature usage and provide feedback or training as needed.
Requirements

To be successful in this role, you will need:

  • Experience in a similar role, preferably within the Fintech industry.
  • Japanese language speaker has an advantage but not mandatory.
  • Experience in Agile teams, familiar with Scrum and Kanban.
  • Strong understanding of software applications and project/product management.
  • Excellent communication and interpersonal skills.
  • Ability to create clear and comprehensive documentation and instructional materials.
  • Experience in coordinating projects and working with cross-functional teams.
  • Experience with product configuration and implementation.
  • Proficiency in creating instructional videos and user guides.
  • Familiarity with process design and improvement methodologies.
  • Strong problem-solving skills and analytical thinking.
  • Working experience with Trading Platforms (Digital Options / CFD / Forex) is a plus but not necessary.
Estimated Salary Range

We offer a competitive salary range of AUD 80,000 - 110,000 per annum, depending on experience.

Note: We encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. HOBAN Recruitment provides reasonable adjustments during the recruitment process.

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