Australia Payroll Implementation Specialist
4 hours ago
This is an exciting opportunity to be a foundational team member of Rippling's Global Implementation team AND a foundational member of our APAC team.
Implementation is an essential differentiator for Rippling. As a specialist Implementation Manager, you will work with our customers across various segments to implement and drive the adoption of Rippling's global products.
You will leverage deep domain expertise and partner it with a deep knowledge of Rippling's global products as well as strong commitment to customer experience.
Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients have a seamless implementation experience.
Please note, this role is based in Sydney.
Key Responsibilities
- Work one-on-one with clients to accurately interpret modern awards or enterprise agreements both during and after implementation.
- Partner with Implementation, Sales, and Support teams to ensure customer needs are being met throughout their customer journey.
- Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements related to Australia compliance laws and best practices.
- Maintain in-product templates for standard Modern Awards configurations.
- Track ongoing updates to Australian labour laws and ensure Rippling's product remain on the cutting edge of those changes, and helping to communicate those changes to customers.
- Support in the development and documentation of processes and best practices in Rippling both for customers and prospects.
Requirements
We are looking for individuals who possess:
- 3+ years of hands-on experience in a customer-facing role, ideally at a company in the HCM or Payroll space.
- 3+ years of demonstrated knowledge of Australian labour laws and payroll requirements, particularly modern awards and enterprise agreements.
- Proven track record of success managing multiple projects and stakeholders simultaneously in a fast-paced environment.
- Stellar communication and presentation skills; the ability to simplify complex concepts for any audience.
- A passion for building relationships and a deep commitment to driving an exceptional customer experience.
- Strong project management and organizational skills: high attention to detail with excellent work product, time management, and project execution.
- Excellent client-facing verbal and written communication skills.
- Strong critical thinking skills, a growth mindset and a desire to continuously improve.
What We Offer
Rippling offers a competitive salary range of $120,000 - $160,000 per annum, depending on experience, plus additional benefits including health insurance, retirement plan, and paid time off.
We prioritize candidate safety and ensure all official communication comes from @rippling.com email addresses.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees, we consider working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
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