Product Implementation Specialist

5 days ago

Sydney, New South Wales, Australia Flywire Full time

We are seeking a talented Product Specialist to work with new and existing clients to implement StudyLink Connect, a leading cloud-based Recruitment, Agent and Admissions management solution. This role requires collaboration with the Product and Operations team to solve problems and deliver business value.

As a Product Specialist, you will enjoy working with clients to understand their business needs and thrive on finding the right solution for the right situation. You will interact with people from diverse backgrounds to gain a deeper understanding of their requirements and execute successful implementations.

  • You will onboard new clients to StudyLink Connect, incorporating custom configurations to meet their specific needs.
  • You will effectively engage all stakeholders and meet project deadlines in close collaboration with the project team.
  • You will contribute to solving clients' workforce problems and challenges in a structured and methodical manner.
  • You will participate in multiple onboarding projects simultaneously, with some projects running for 4-6 weeks and others for 6–12 months, depending on the product.
  • You will work closely with product owners, developers, support staff, and other internal and external stakeholders to deliver results aligned with our Goals.
  • You will drive retention and growth among our clients by understanding their business needs and helping them succeed.
Requirements
  • You should have more than 3 years of working experience in a customer success or product implementation role or more than 3 years of working experience working in Admissions within an educational institution.
  • You should be motivated, independent, and have a passion for problem-solving, with a strong consultative approach and ability to work in a fast-paced environment.
  • You should have meticulous attention to detail and excellent verbal and written communication skills.
  • You should have a positive attitude and mindset.

This is a competitive position that offers:

  • Competitive compensation, including Restricted Stock Units.
  • Employee Stock Purchase Plan (ESPP).
  • Flying Start – Our immersive Global Induction Program.
  • Dynamic & Global Team.
  • Wellbeing Programs.
  • Competitive time off, including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days.
  • Growth opportunities through our Talent & Development Programs.

This is a meaningful opportunity to join our team and make an impact.

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