Client Experience Specialist

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $40,000 - $80,000
Job Description

As a Client Service Consultant, you will play a pivotal role in delivering exceptional customer experiences. You will be the primary point of contact for clients, providing insightful solutions to their financial needs through phone and live chat communication.

You will work collaboratively with the dynamic Client Service team to identify and escalate issues, ensuring seamless support for our customers. Your ability to navigate complex client concerns and provide effective advice on our products and services will be crucial in driving business outcomes.

What We Offer
  • Experience within a fast-paced contact centre environment, handling high volumes of phone-based communication
  • Demonstrate critical thinking skills to resolve multifaceted client issues and provide expert advice on our products and services
  • Deliver outstanding customer service while being empathetic and resolving queries in a timely manner
  • Ability to work effectively in a dynamic environment while being mindful of targets and performance metrics
  • Exceptional communication skills, with a proven high level of accuracy and typing skills
Benefits
  • 1 wellbeing leave day per year
  • Up to 5 additional service bonus leave days per year
  • 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
  • 2 days of paid volunteer leave and donation matching
  • 12 months' gender affirmation leave, including 6 weeks' paid leave
  • Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
  • Access to a wide range of salary packaging options
  • Hybrid and flexible working arrangements, dependent on role
  • Reimbursement for work from home equipment

  • Client Experience and Retention Specialist

    9 hours ago

    Melbourne, Victoria, Australia Searchability® Full time $100,000 per year

    Customer Success Specialist - Digital Marketing Agency3 years' experience in a customer success role - handling inquiries, retention, meetings with clients and being client-facing Previous experience within a hands-on digital marketing role or account management role in a digital agency is necessary Agency experience is highly desirable Up to $100K DOE ...

  • Expert in Client Experience Management

    4 days ago

    Melbourne, Victoria, Australia beBeeSkincare Full time $70,000 - $110,000

    Client Experience SpecialistThe ideal candidate will create a unique and memorable experience for each client at every moment and at every point of sale. By combining a commercial mindset with a passion for the client and the product, the Client Experience Specialist contributes to the brand's image and helps fulfill the client relational promise.About the...

  • Veterinary Practice Manager – Client Services

    12 hours ago

    Melbourne, Victoria, Australia Melbourne Animal Specialist Hospital Full time $90,000 - $120,000 per year

    Job Title: Practice Manager – Client Services - Melbourne Animal Specialist HospitalMASH is seeking a passionate and motivated Practice Manager to lead our Client Services team and work with our clinical teams to provide exceptional service to both pet owners and our referring vets. This is a full time, on-site role.Melbourne Animal Specialist Hospital...

  • Client Experience Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeClient Full time $85,000 - $110,000

    Delivering outstanding client experiences is at the heart of our personal injury and class actions law firm. We strive to provide a healthy work environment that allows our team members to achieve a balance between their professional and personal lives.Key ResponsibilitiesWe are seeking a highly motivated individual to support initiatives aimed at enhancing...

  • Client Experience Advocate

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $95,000

    Job Overview:We are seeking a highly motivated and organized individual to assist existing and new clients with their transition to our SMSF, Investment Management and Corporate Compliance software solutions.About the Role:As a Client Success Specialist, you will work alongside our Account Management and Sales Teams to ensure a seamless onboarding process...

  • Client Experience Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeMarketing Full time $90,000 - $95,000

    Job DescriptionThis is a fantastic opportunity to be part of a small but powerful and highly engaged, collaborative team.In the role of Marketing & Client Experience Coordinator, you will support the marketing team in the implementation of the annual marketing & client experience strategy through effective and ROI-focussed initiatives and campaigns. Your...

  • Client Experience Specialist

    12 hours ago

    Melbourne, Victoria, Australia beBeeOnboarding Full time $80,000 - $120,000

    Transforming Client Onboarding ExperiencesThe Role of an Onboarding Business AnalystWe are seeking a skilled Onboarding Business Analyst to shape seamless, compliant, and optimized client onboarding journeys.This individual will play a key role in ensuring the end-to-end client onboarding experience is efficient, effective, and aligned with regulatory...

  • Client Experience Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $45,000 - $65,000

    Delivering exceptional customer service is at the heart of this role. If you enjoy interacting with people and are passionate about providing an outstanding experience, we encourage you to apply.This casual opportunity allows you to work in a dynamic and supportive environment, providing general support and leave cover for our busy hearing clinics. You will...

  • Client Experience Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $40,000 - $60,000

    At Rise People, we are passionate about empowering and educating clients with healthy, self-nurturing choices that benefit their daily lives. Our award-winning lifestyle brand offers a range of fresh, premium quality, organic tea, skincare, bodycare, and wellness products that are good for people and the planet.Your Key Role:Create an inspiring shopping...

  • Client Experience Innovator

    1 week ago

    Melbourne, Victoria, Australia beBeeEnablement Full time $80,000 - $120,000

    Unlock Client Success with AI EnablementWe are seeking a highly skilled and motivated individual to play a key role in our client journey. As an AI Enablement Specialist, you will help new clients get up and running with AI, guide them through early wins, and support hands-on training sessions that show teams how to use AI in their real day-to-day work.This...