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Client Experience Specialist

3 weeks ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $45,000 - $65,000

Delivering exceptional customer service is at the heart of this role. If you enjoy interacting with people and are passionate about providing an outstanding experience, we encourage you to apply.

This casual opportunity allows you to work in a dynamic and supportive environment, providing general support and leave cover for our busy hearing clinics. You will be working between Mondays and Fridays 9 AM to 5 PM.

In this diverse client-facing role, you will play an important part in helping our predominantly older clientele manage their hearing health. This includes welcoming clients, scheduling appointments, and providing administrative support to our clinicians.

What are the key responsibilities?
  • Managing client experiences for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our clinicians
  • Efficiently managing the day-to-day operations of our clinics
  • Learning and competently using a range of software and applications
What do I need to be successful?
  • A passion for delivering an amazing client experience
  • Excellent communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Strong organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids
  • Prior experience in customer service/admin is desirable
What benefits can I expect?
  • Competitive hourly rate plus super
  • Access to discounts from various retailers across Australia via our employee enrichment program
  • Generous employee discounts on Sonova products for yourself and your family
  • Online wellbeing centre and employee assistance program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centred culture
  • Being part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
Is this the right fit for me?

If you feel this opportunity aligns with your skills and interests, we would love to hear from you.