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Veterinary Practice Manager – Client Services
2 weeks ago
MASH is seeking a passionate and motivated Practice Manager to lead our Client Services team and work with our clinical teams to provide exceptional service to both pet owners and our referring vets. This is a full time, on-site role.
Melbourne Animal Specialist Hospital (MASH) is a leading independent Vet Hospital located in Ringwood, providing specialist services in Small Animal Surgery, Diagnostic Imaging, Anaesthesia and 24/7 Emergency and Critical Care.
As a member of the MASH team, you will be part of a supportive group of experienced veterinarians, nurses and support staff who are all dedicated to providing the best possible care to our patients.
Join our team and experience a supportive workplace dedicated to your well-being and professional growth. We offer a comprehensive Employee Assistance Program to ensure you have all the support you need. Be part of a team that invests in your success and well-being, ensuring a fulfilling and sustainable career.
Responsibilities:
- Lead the front-of-house team to deliver a professional, efficient and compassionate service.
- Line manager for all front-of-house and administrative staff.
- Develop new protocols/systems and improve existing protocols to ensure optimal front-of-house service.
- Recruitment, rostering, training and support of all front-of-house staff.
- Coordinate communication between pet owners, referring veterinarians, and MASH clinical team members.
- Manage incoming and outgoing correspondence/emails.
- Manage financial systems including insurance claims, third party payment options, basic bookkeeping/financial reconciliation, etc.
- General administrative tasks such as filing, data entry, and inventory management.
- Contribution to hospital strategic and marketing policy.
Requirements:
- Formal management qualification desirable but not essential.
- Previous leadership/experience, preferably in a veterinary or medical setting.
- Excellent customer service skills with a warm and compassionate demeanour.
- Proficiency in IT - familiarity with EzyVet practice management software is an advantage, but not essential.
- Previous experience with basic bookkeeping and financial reconciliation
- Strong organisational skills and attention to detail whilst maintaining high levels of efficiency.
- Ability to remain calm and professional in high-pressure situations.
- A genuine passion for animals and their well-being.
Benefits:
- Generous Salary commensurate with experience and qualification
- A workplace that values a healthy team culture and work-life balance
- State-of-the-art facilities
- Independent hospital with ongoing support from senior management
- Employee Assistance Program
- Staff Discounts for veterinary services
If you are looking for a new and exciting opportunity, please contact Ralph Webster at with a cover letter and a copy of your CV, to discuss this exciting opportunity.
