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Expert in Client Experience Management
3 weeks ago
The ideal candidate will create a unique and memorable experience for each client at every moment and at every point of sale. By combining a commercial mindset with a passion for the client and the product, the Client Experience Specialist contributes to the brand's image and helps fulfill the client relational promise.
About the Role:- Surpass client expectations by creating personalized experiences using the Chanel experience ritual.
- Proactively recruit and retain clients while working across podium events, boutique and retail partner events.
- Offer tailored skincare and makeup consultations along with professional treatments.
- Rebook clients to each Beauty room or location.
This role is a mobile role that will require travel to various locations. The Client Experience Specialist must have exceptional knowledge of skin and skincare, as well as strong interpersonal and communication skills to establish emotional connections with clients.
You Are Energized By:- Success in this role requires you to enjoy providing the best treatments to your clients, utilizing your beauty and skin knowledge and experience.
- Qualifications in Beauty Therapy with a passion for skin, facial massage and providing unique personalized treatments for your clients.
- Customer Service experience within a retail or salon environment combined with strong interpersonal and communication skills, with the ability to establish emotional connections with clients.
- The ability to work across a roster that supports the business trading hours within the retail environment, and to flex with busy periods.
- An understanding for data capture and why it's important for the client journey.
In this position, you will have the opportunity to further develop your skills in luxury retail, skincare, makeup, and even management through career planning resources, development through formal training programs (in-house and externally), coaching and more. We remain committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
