Senior Enterprise Business Professional

1 week ago

Sydney, New South Wales, Australia beBeeBusiness Full time $150,000 - $185,000

Job Overview

We are looking for a skilled professional to fill a 12-month fixed term contract as a Senior Business Analyst. The ideal candidate will have a strong foundation in ITIL v4 practices, vendor management, and internal stakeholder engagement.

About the Role

  • Support the project with ITIL v4 practices, vendor management, and stakeholder engagement.
  • Deliver a Service Catalogue, Configuration Management Database (CMDB), and IT asset management.
  • Understand, gather, and document complex requirements for various business areas, systems, and domains.
  • Contribute to end-to-end project delivery (Agile/Waterfall) in large enterprise environments, with a focus on meeting deadlines and achieving objectives.
  • Collaborate with key business and technical stakeholders to ensure clear communication and alignment.
  • Support ongoing process improvement and governance activities related to IT service management.

Your Background / Qualifications

  • Minimum of 5+ years' experience as a Business Analyst, including 2-3 years working with Service Now or a similar ITSM platform.
  • Deep expertise in delivering business analysis for large-scale, complex data migration projects.
  • Strong business analysis experience, knowledge, and skillsets.
  • Experience in understanding, gathering, and documenting complex requirements for various business areas, systems, and domains.
  • Basic knowledge in storage, infrastructure, networking, and IT security domains.
  • Proven track record of successful end-to-end project delivery (Agile/Waterfall) in large enterprise environments.
  • Exceptional interpersonal skills to collaborate, influence, and partner with key business and technical stakeholders.
  • Meticulous attention to detail with a proactive, energetic mindset.
  • Fast learner with a proactive approach to drive progress and delivery.

Key Skills and Experience

  • Proven track record in delivering Service Catalogue, CMDB, and/or asset management projects.
  • Strong working knowledge of ITIL v4 frameworks and practices.
  • Experience in Agile and hybrid Agile/Waterfall environments, including writing user stories, acceptance criteria, and process documentation.
  • Proficiency in process mapping and producing high-quality documentation such as service definitions, process flows, and RACI matrices.
  • Solid understanding of system integrations and external interfaces.
  • Familiarity with data cleansing, reconciliation, and governance practices to support CMDB accuracy.
  • Ability to analyse data and derive meaningful insights and implications from statistical data.
  • Effective verbal and written communication with key business stakeholders at all levels.

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