Insurance Portfolio Coordinator

7 days ago

Newcastle, New South Wales, Australia beBeeClaims Full time $70,000 - $95,000
Key Insurance Claims Specialist

We are seeking an experienced Insurance Case Manager to join our team in a key role. As a specialist, you will be responsible for managing a portfolio of NSW Workers Compensation insurance claims and ensuring timely access to required services to support return to work and injury recovery.


Responsibilities
  • Proactively manage a portfolio of NSW Workers Compensation insurance claims to achieve an early and sustainable return to work with reasonable claim costs.
  • Communicate effectively with stakeholders, including workers, employers, doctors and providers, to identify the need for compensation, review coverage and provide advice.
  • Undertake ongoing insurance claim liability and entitlement reviews in relation to weekly payments and medical expenses.
  • Assist workers and employers with the claim process, providing support in completing relevant documents to ensure timely access to required services.
  • Monitor, settle and close out claims within the portfolio.
  • Provide high-level customer service and coordinate with key stakeholders.
  • Complete administrative tasks aligned to the management of a portfolio, including processing payments, reviewing documentation and recording action taken.
  • Stay up to date with developments in workers' compensation insurance coverage and claims management approach, and share relevant updates with stakeholders.

Qualifications and Skills
  • Experience managing claims in the Australian workers' compensation insurance industry or equivalent overseas experience.
  • Knowledge of the NSW workers' compensation scheme, legislation and policies, or ability to quickly acquire the required knowledge.
  • High attention to detail and strong organisational skills.
  • Resilience and ability to hold complex conversations.
  • Passion for collaborative teamwork and ability to work independently.
  • Commitment to supporting injured workers with their recovery and return to work.
  • Excellent written and verbal communication skills.

What We Offer
  • A rewarding and challenging career opportunity that supports your professional growth and development.
  • The opportunity to make a real difference in the lives of injured workers and their families.
  • A collaborative and supportive team environment.
  • Ongoing training and professional development opportunities.

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