Insurance Case Manager/Senior Case Manager

15 hours ago

Newcastle, New South Wales, Australia Bendigo Advertiser Full time
Overview

Join to apply for the Insurance Case Manager/Senior Case Manager role at Bendigo Advertiser. This is a permanent, full-time position with long-term career progression, located in Newcastle or Tweed Heads. You will work for a leading Australian insurer committed to long-term employment and delivering high-quality service to customers and clients.


Responsibilities
  • Proactively manage a portfolio of NSW Workers Compensation insurance claims to achieve an early and sustainable return to work with reasonable claim costs.
  • Communicate over the phone and in writing with stakeholders such as workers, employers, doctors and providers to identify the need for compensation, review coverage and provide advice.
  • Undertake ongoing insurance claim liability and entitlement reviews in relation to weekly payments and medical expenses.
  • Assist the worker and employer with the claim process, providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.
  • Monitor, settle and close out claims within the portfolio.
  • Provide a high level of customer service and coordinate with key stakeholders.
  • Complete administration tasks aligned to the management of a portfolio, including processing payments, reviewing documentation received for the claim, sending relevant correspondence and recording action taken in line with insurance scheme requirements.
  • Stay up to date with developments in relation to workers' compensation insurance coverage and claims management approach, and pass on relevant updates to stakeholders.

Qualifications
  • Experience managing claims in the Australian workers' compensation insurance industry or workers' compensation frameworks overseas.
  • Knowledge of the NSW workers' compensation scheme, legislation and policies, or ability to quickly acquire the required knowledge.
  • A high attention to detail and strong organisational skills.
  • Resilience and a willingness to hold complex conversations.
  • A passion for collaborative teamwork as well as the ability to work independently.
  • A commitment to supporting injured workers with their recovery and return to work.
  • Excellent written and verbal communication skills.

What you'll get in return
  • A full-time role, working in the Tweed Heads or Newcastle CBD, Monday to Friday, standard business hours.
  • A competitive salary of $70k-95k + Super (pending experience).
  • A fun and engaging work environment with a company that values its employees and long-term career progression.

How to apply

If you are interested in this role and feel you have the necessary skills and experience to succeed, click 'Apply Now'. Alternatively, contact Zoe Casbolt at Hays via zoe.casbolt@hays.com.au.

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