Insurance Case Manager/Senior Case Manager

2 weeks ago

Newcastle, New South Wales, Australia Bendigo Advertiser Full time

Overview
Join to apply for the Insurance Case Manager/Senior Case Manager role at Bendigo Advertiser. This is a permanent, full-time position with long-term career progression, located in Newcastle or Tweed Heads. You will work for a leading Australian insurer committed to long-term employment and delivering high-quality service to customers and clients.
Responsibilities
Proactively manage a portfolio of NSW Workers Compensation insurance claims to achieve an early and sustainable return to work with reasonable claim costs.
Communicate over the phone and in writing with stakeholders such as workers, employers, doctors and providers to identify the need for compensation, review coverage and provide advice.
Undertake ongoing insurance claim liability and entitlement reviews in relation to weekly payments and medical expenses.
Assist the worker and employer with the claim process, providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.
Monitor, settle and close out claims within the portfolio.
Provide a high level of customer service and coordinate with key stakeholders.
Complete administration tasks aligned to the management of a portfolio, including processing payments, reviewing documentation received for the claim, sending relevant correspondence and recording action taken in line with insurance scheme requirements.
Stay up to date with developments in relation to workers' compensation insurance coverage and claims management approach, and pass on relevant updates to stakeholders.
Qualifications
Experience managing claims in the Australian workers' compensation insurance industry or workers' compensation frameworks overseas.
Knowledge of the NSW workers' compensation scheme, legislation and policies, or ability to quickly acquire the required knowledge.
A high attention to detail and strong organisational skills.
Resilience and a willingness to hold complex conversations.
A passion for collaborative teamwork as well as the ability to work independently.
A commitment to supporting injured workers with their recovery and return to work.
Excellent written and verbal communication skills.
What you'll get in return
A full-time role, working in the Tweed Heads or Newcastle CBD, Monday to Friday, standard business hours.
A competitive salary of $70k-95k + Super (pending experience).
A fun and engaging work environment with a company that values its employees and long-term career progression.
How to apply
If you are interested in this role and feel you have the necessary skills and experience to succeed, click 'Apply Now'. Alternatively, contact Zoe Casbolt at Hays via
#J-18808-Ljbffr

  • Insurance Case Manager/Senior Case Manager

    3 weeks ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    OverviewJoin to apply for the Insurance Case Manager/Senior Case Manager role at Bendigo Advertiser. This is a permanent, full-time position with long-term career progression, located in Newcastle or Tweed Heads. You will work for a leading Australian insurer committed to long-term employment and delivering high-quality service to customers and...

  • Senior Case Manager/Case Manager

    2 weeks ago

    Newcastle, New South Wales, Australia StateCover Mutual Limited Full time $90,000 - $120,000 per year

    Our Story StateCover's purpose is to keep people safe, well and working. We are the Mutual insurer of choice for NSW councils, founded 23 years ago by Members, for Members. We provide 133 local government entities with worker's compensation insurance solutions, safety and wellbeing services and are trusted as their workforce risk and wellbeing experts for...

  • Case Manager

    2 weeks ago

    Newcastle, New South Wales, Australia EML Group Full time

    OverviewEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest...

  • Tmf Case Manager-3

    2 weeks ago

    Newcastle, New South Wales, Australia Qbe Insurance Group Limited Full time

    TMF Case Manager-3**Primary Details**Time Type: Full timeWorker Type: Employee**Case Manager- 2 fixed term contracts available- Hybrid role - 2 days in office 3 days working from home.**The opportunity**We're growing and we want you along with the journey - make a positive difference in people's lives and grow your technical expertise in Workers...

  • Case Manager

    1 week ago

    Newcastle, New South Wales, Australia Samaritans Full time

    Permanency Support Program- Full Time max-term 12-month contract- This role is paid under the SCHADS - Level 5T**he opportunity**The Case Manager is responsible for providing professional and accountable case management for children and young persons, their family and carers in the Samaritans Permanency Support Program. In addition, Case Managers are...

  • Case Manager

    2 weeks ago

    Newcastle, New South Wales, Australia EML Full time $70,000 - $120,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Case Manager

    1 week ago

    Newcastle, New South Wales, Australia EML Group Full time

    Add expected salary to your profile for insightsEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture...

  • Case Manager

    1 week ago

    Newcastle, New South Wales, Australia EML Group Full time

    Add expected salary to your profile for insightsEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture...

  • Experienced Insurance Claim Case Manager Wanted

    2 weeks ago

    Newcastle, New South Wales, Australia beBeeCase Full time $80,000 - $95,000

    Insurance Case ManagerWe are seeking an experienced and highly skilled Insurance Case Manager to join our diverse team based in Newcastle.The Role:This is a challenging opportunity for a seasoned professional who can effectively manage a portfolio of workers compensation insurance claims, achieving compliance with performance measures while communicating...

  • Senior Case Manager Level 1

    6 days ago

    Newcastle, New South Wales, Australia Allianz Australia Full time

    SENIOR CASE MANAGER – PERSONAL INJURY - SYDNEYAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing...