Engine Field Service Technician

3 weeks ago

Tamworth, Australia Cummins Inc. Full time
Job Summary

We are seeking a skilled Engine Field Service Technician to join our team at Cummins Inc. As a key member of our field service team, you will be responsible for completing preventative maintenance and basic repair activities on engines and related components at customer sites with minimal direction.

Key Responsibilities
  1. Customer Engagement: Engage with customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
  2. Diagnostic and Repair: Apply specialized tools and follow documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
  3. Issue Escalation: Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisors.
  4. Preventative Maintenance: Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
  5. Documentation: Complete required documentation, such as service worksheets, timesheets, and warranty claims via handwritten forms or business system input screens.
  6. Training and Development: Complete training in line with skill and business requirements.
  7. Vehicle and Tool Maintenance: Maintain service vehicle and tools for cleanliness and proper operation.
  8. Health and Safety: Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislations.
Qualifications and Competencies

We are looking for individuals with the following qualifications and competencies:

  • Communications: Communicate effectively with customers and colleagues, conveying a clear understanding of unique needs.
  • Complexity Management: Make sense of complex information to effectively solve problems.
  • Customer Focus: Build strong customer relationships and deliver customer-centric solutions.
  • Talent Development: Develop people to meet both their career goals and the organization's goals.
  • Self-Development: Actively seek new ways to grow and be challenged using both formal and informal development channels.
  • Service Documentation: Create and verify customer, equipment, and technical information; capture specific data using required service tools; follow procedures and document required information in the service management system.
  • Technical Escalation: Obtain product technical issue information and utilize available resources, including data management tools; elevate issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts.
  • Diagnostics Application: Translate customer complaints to develop troubleshooting plans; troubleshoot issues following guided workflows, procedures, specialized equipment, and diagnoses computer software to isolate failed components.
  • Electronic Service Tool Application: Identify the suite of available hardware and software tools required for a service event; utilize the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue.
  • Product Repair and Maintenance: Repair and maintain mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair.
  • Engine Systems Interactions: Interpret and analyze the interactions of internal and external electrical and mechanical systems by applying tools, service publications, and taking measurements to efficiently and correctly diagnose and repair.
  • Health and Safety Fundamentals: Champion and model proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Qualifications

We require the following qualifications:

  • Education: Apprentice Trained Engine Technician (Preferred), Vocational diploma from relevant technical institution.
  • Licenses and Certifications: Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations.
  • Experience: Basic level field service work experience, Intermediate level knowledge of and/or experience with engine products, Customer service experience.

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