Customer Experience Ambassador

1 month ago

Taylors Lakes, Victoria, Australia Plush Full time

About Us

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As a leading player in the Australian furniture industry, Nick Scali has been a household name for over six decades. With our acquisition of Plush Sofas in 2021, we now operate an extensive network of showrooms across Australia and New Zealand, with exciting plans for further expansion.

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We take pride in our commitment to quality and innovation, making us market leaders and experts in luxury furniture design.

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Join a renowned retail organization and be part of an international ASX-listed company that values career development and teamwork.

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Job Overview

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We are seeking a highly motivated Customer Experience Ambassador to join our Taylors Lakes team.

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In this role, you will deliver exceptional customer service and product knowledge to drive sales opportunities and create a memorable experience for our customers.

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What We Offer

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  • A competitive salary package with commission opportunities, estimated at $60,000 - $80,000 per annum.">
  • Ongoing training and career development opportunities to enhance your skills and grow within the company.">
  • A supportive team environment that encourages innovation and improvement, ensuring you feel valued and empowered to succeed.">
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Key Responsibilities

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  • Provide outstanding customer service to create a positive and engaging Plush Sofas experience.">
  • Utilize your product knowledge and selling skills to achieve daily and weekly sales targets, driving business growth and success.">
  • E nsure accurate completion of sales order paperwork and internal documentation for timely order processing.">
  • Maximize sales through effective selling techniques, including room solutions and add-on sales, to meet or exceed sales targets.">
  • Collaborate with the Showroom Manager to uphold showroom standards, including visual merchandising and pricing accuracy.">
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Ideal Candidate

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  • Previous sales experience, preferably in selling high-value items such as furniture, jewellery, cars, bedding, or luxury goods.">
  • A positive attitude and enthusiasm, especially during busy periods, to provide exceptional customer service.">
  • Strong interpersonal skills with a focus on teamwork and collaboration, ensuring seamless communication and a cohesive work environment.">
  • Open to feedback and eager to learn, demonstrating a growth mindset and adaptability in a fast-paced sales environment.">
  • Excellent organizational skills and the ability to manage multiple responsibilities, prioritizing tasks and meeting deadlines efficiently.">

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