Financial Services Professional

1 day ago


Taylors Lakes, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Deliver exceptional branch experiences to our customers by meeting their end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.

About the Role

This is a permanent, full-time position at our Taylors Lakes VIC location, working 40 hours per week.

Your Key Responsibilities:

  • Provide a seamless customer experience by understanding and addressing their banking needs
  • Be part of a collaborative team, acting as a role model and peer coach to deliver excellent service
  • Contribute to a significant uplift in customer engagement and advocacy, creating real customer value
  • Actively participate in and support bank programs and initiatives
  • Take responsibility for ensuring compliance with ANZ policies and procedures

What You'll Bring:

  • Exceptional customer focus, preferably with retail experience
  • Experience using technology and promoting its adoption
  • Ability to multitask and adapt to change and ambiguity
  • Willingness to work collaboratively in a team environment
  • Solid understanding of compliance principles
  • Excellent communication and interpersonal skills

About Us:

We're shaping a world where people and communities thrive. At ANZ, we're committed to improving financial wellbeing and sustainability for our millions of customers.

A Day in Your Life:

  • You will have the opportunity to educate customers on digital banking solutions
  • You will contribute to a collaborative team environment, acting as a role model and peer coach
  • You will take ownership of delivering excellent customer service

Benefits:

  • A competitive salary (estimated $80,000 - $110,000 per annum)
  • A range of flexible working arrangements to suit your needs
  • Access to health and wellbeing services
  • Discounts on selected products and services from ANZ and more

Why Join Us?

At ANZ, you'll be part of an organisation where diverse backgrounds, perspectives, and life experiences are celebrated. We welcome applications from everyone and encourage you to discuss any adjustments you may require during the recruitment process.



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