Customer Experience Specialist, Melton Highway VIC
3 days ago
About the Role
As a Customer Experience Specialist, your role is to deliver exceptional customer experiences by meeting their end-to-end banking needs. You will be part of a collaborative team and act as a role model and peer coach to achieve this goal.
Your Responsibilities:
- Provide customers with seamless branch experiences across transaction activities, needs-based conversations, and educating them on digital solutions.
- Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility for 'knowing your customer' from a risk perspective.
- Maintain compliance with ANZ and branch policies and procedures.
What We're Looking For:
- A customer-focused individual with retail experience.
- Able to multi-task and adapt to change and ambiguity.
- Willingsness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
About Us
At ANZ, we shape a world where people and communities thrive. Our employees are committed to delivering exceptional customer experiences, driving growth, and building our future. We believe in fostering an inclusive culture that values diversity, equity, and inclusion.
Salary and Benefits
We offer a competitive salary of AU$70,000 - AU$90,000 per annum, plus benefits including access to health and wellbeing services, discounts on selected products and services, and flexible working arrangements.
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