Senior Banking Professional

5 days ago


Taylors Lakes, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Are you passionate about delivering exceptional customer experiences in a fast-paced banking environment?

We're seeking a Senior Banking Professional to join our team as a Customer Experience Specialist in Taylors Lakes VIC. As a key member of our branch network division, you will play a vital role in shaping the financial wellbeing and sustainability of our customers.

About the Role

  • Provide seamless branch experiences for our customers by meeting their end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
  • Collaborate with our team to deliver the best possible customer experience, acting as a role model and peer coach.
  • Contribute to significant uplifts in customer engagement and advocacy, creating real customer value.

You'll have the opportunity to work in a dynamic team environment, driving innovation and growth while making a meaningful impact on our customers' lives.

About You

  • Exceptional customer focus, with retail experience an advantage.
  • Able to multi-task and highly adaptable to change and ambiguity.
  • Willingsness to work collaboratively in a team environment.
  • Sound understanding of compliance and excellent communication skills.

Join us at ANZ and be part of a diverse team that values your individuality and perspectives. We offer a range of flexible working arrangements, health and wellbeing services, and discounts on selected products and services.



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