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Luxury Hotel Concierge

2 months ago

Brisbane, Queensland, Australia SOFITEL Full time

Job Summary

We are seeking a highly skilled and enthusiastic Concierge team member to join our team at Sofitel Brisbane Central. As a key point of contact for our guests, you will be responsible for delivering exceptional luxury service and creating memorable experiences for our guests.

Key Responsibilities

  • Guest Engagement
    • Engage with guests on arrival, departure, and during their stay through reception and concierge duties
    • Provide recommendations and information about local attractions and services to our guests
  • Vehicle and Luggage Handling
    • Receive and handle guest vehicles and luggage with care and attention to detail
  • Interdepartmental Collaboration
    • Interact with various departments to ensure seamless guest experiences
  • Upselling and Product Knowledge
    • Provide exceptional service and product knowledge to proactively upsell hotel products and services

Requirements

  • Personal Qualities
    • A true desire to work in the guest-facing operations of a luxury city hotel
    • An enthusiastic approach, excellent attention to detail, and superior customer service skills
  • Skills and Experience
    • Strong communication skills, both verbal and written
    • Friendly personality paired with professionalism and a high standard of personal presentation
    • Open manual driver's license
    • Physical strength with the ability to safely lift and carry heavy items

What We Offer

  • A supportive and inclusive team environment
  • A range of wellbeing initiatives to promote employee health and wellbeing
  • Discounts for ambassadors and their families at Accor Hotels worldwide
  • Complimentary hotel stay package to celebrate work anniversaries
  • Secure parking in the centre of Brisbane
  • Direct access to Central train station
  • Complimentary food in the ambassador dining room
  • Laundered uniforms