Concierge | The Star Brisbane in Brisbane

2 weeks ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time
About the Role

We are seeking an experienced Concierge to join our team at The Star Brisbane, a luxury resort located in the heart of the new Queen's Wharf Brisbane precinct.

Key Responsibilities
  • Oversee the daily operations of the Concierge Desks, fostering a positive guest experience and welcoming atmosphere.
  • Ensure the effectiveness of the Concierge Desk, Bell Desk, and Porte Cochere operation, with a focus on enhancing guest experiences.
  • Demonstrate service excellence by implementing and delivering The Star's core values.
  • Create and maintain relationships with internal and external suppliers to optimize the guest experience.
  • Drive excellence through guest service and assist in handling guest feedback.
Requirements
  • Previous hotel experience in a 5-star property.
  • Leadership experience within a hotel environment.
  • High-level customer service experience.
  • Proven ability to deliver personalized recommendations to guest enquiries and requests.
About You

You will be an experienced Concierge professional with a strong commitment to maintaining high standards and delivering an immersive and unforgettable experience for our guests. You will have a comprehensive knowledge of Brisbane's attractions and communities, acquired through your network and relationships with internal and external suppliers.

As we move to The Star Brisbane, you will be critical in leading the team through change. You will have a demonstrated understanding of relevant industry regulatory requirements and experience embedding these requirements as part of your ways of working.

What We Offer
  • Complimentary buffet meal on every shift.
  • Discounted parking available in the city.
  • Up to 30% discounts across award-winning restaurants and accommodation.
  • An organization that values diversity, teamwork, and being your best self.
  • Supportive leadership team.
  • Paid parental leave from Day 1, secondary carer's leave also on offer.
  • Mental health and wellbeing services.
  • Endless career growth and opportunities to learn and develop your career.


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