Customer Service Advisor

4 weeks ago


Sunshine Coast, Australia AUTOrecruit Full time
About the Role

We are seeking an experienced Service Advisor to join our busy multi-franchise site at Maroochydore on the Sunshine Coast.

As a valued member of our team, you will be responsible for delivering exceptional customer service and ensuring the satisfactory resolution of all customer complaints.

Key Responsibilities
  • Manage and exceed customer expectations through proactive communication and problem-solving.
  • Promote customer loyalty and referrals by providing personalized support and follow-up.
  • Achieve daily retail gross targets while maintaining high-quality workmanship and adhering to dealership standards.
  • Ensure accurate and timely completion of paperwork, including CRM telemarketing follow-ups.
  • Work closely with the Service Manager to optimize workshop efficiency and meet 100% daily booking targets.
Requirements
  • Fully Australian working rights and valid manual driver's license.
  • Proven experience as a Service Advisor, with excellent PC skills and attention to detail.
  • Demonstrated ability to work effectively in a positive team environment, promoting a culture of excellence and customer satisfaction.
What We Offer

In return for your expertise and dedication, we offer a competitive remuneration package, with strong incentives for top performers. Our estimated annual salary range is $95,000+, negotiable based on experience, plus ongoing training and career progression opportunities.


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