Customer Service Advisor
4 weeks ago
We are seeking an experienced Service Advisor to join our busy multi-franchise site at Maroochydore on the Sunshine Coast.
As a valued member of our team, you will be responsible for delivering exceptional customer service and ensuring the satisfactory resolution of all customer complaints.
Key Responsibilities- Manage and exceed customer expectations through proactive communication and problem-solving.
- Promote customer loyalty and referrals by providing personalized support and follow-up.
- Achieve daily retail gross targets while maintaining high-quality workmanship and adhering to dealership standards.
- Ensure accurate and timely completion of paperwork, including CRM telemarketing follow-ups.
- Work closely with the Service Manager to optimize workshop efficiency and meet 100% daily booking targets.
- Fully Australian working rights and valid manual driver's license.
- Proven experience as a Service Advisor, with excellent PC skills and attention to detail.
- Demonstrated ability to work effectively in a positive team environment, promoting a culture of excellence and customer satisfaction.
In return for your expertise and dedication, we offer a competitive remuneration package, with strong incentives for top performers. Our estimated annual salary range is $95,000+, negotiable based on experience, plus ongoing training and career progression opportunities.
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Customer Advisor
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