![Auto Talent](https://media.trabajo.org/img/noimg.jpg)
Service Advisor
2 weeks ago
My client is a respected leader in diesel fuel injection services, repairs, and parts solutions, known for their impressive history of technological innovation in diesel engine sub-systems. They maintain strong partnerships with major manufacturers across Australia.
As a Service Advisor at their Sunshine West branch, you will play a pivotal role in overseeing daily operations in our Workshop and Pump Room, ensuring operational efficiency is maximized. Your primary goal will be to deliver exceptional customer service through clear and timely verbal and written communication, with the ultimate aim of achieving high customer satisfaction. You will also collaborate with other service departments within the group of Companies when required.
- Permanent Position
- Monday to Friday
- $70K - $75K + Super (Depending on experience)
**Key Responsibilities**:
- Supervise day-to-day front-line operations.
- Manage all customer and internal jobs in Diesel Fuel Injection, Workshop, and Large Frame areas.
- Monitor overall sales targets and actively promote sales growth.
- Prepare and cross-check estimates.
- Liaise with FCT and management, as well as other internal staff to optimize workflow efficiency.
- Monitor job progress and completion times to meet labor recovery targets.
- Maintain a clean and organized work area.
- Handle warranty issues to achieve positive outcomes for all parties.
- Generate reports and engage in discussions on business matters with upper management.
- Assist with sales inquiries, spare parts orders, and processing customer orders.
- Respond to phone calls and inquiries related to technical, sales, and customer needs.
- Assist customers with bookings and service inquiries.
- Allocate jobs to Mechanics/Technicians as needed.
- Coordinate with mechanics, management, and internal staff to ensure efficient workflow.
- Ensure customer satisfaction through clear and timely communication.
- Monitor job progress and keep customers informed of status.
- Arrange road tests for vehicles and assist with road testing when required.
- Promote upselling of products, both services and parts.
- Oversee the issuance of reports when required, including labor, sales, and core returns.
- Supervise the picking and allocation of parts for jobs.
- Oversee the processing of part returns and credits.
- Ensure that purchase orders are issued before parts are ordered.
- Verify that stock received matches purchase orders.
- Follow Cornell Management System (CMS) procedures and documentation.
- Comply with ISO rules and procedures.
**Key Performance Indicator (KPI) Responsibilities**:
- Achieve labor recovery while maintaining GP%.
- Contribute to service sales and growth.
- Contribute to parts sales and growth while maintaining GP%.
- Minimize rework and warranty issues to enhance customer satisfaction.
**Qualifications**:
- Excellent written and verbal communication skills, with the ability to convey concepts and ideas clearly and concisely.
- Strong ethical values and a high level of personal character and self-discipline.
- Respect for superiors, subordinates, and all stakeholders.
- Ability to handle customer complaints and respect all customer rights to complain, responding promptly and efficiently.
- Strong time management skills and meticulous attention to detail.
- Proficient problem identification and resolution in a timely manner.
- Neat and tidy appearance.
If you are a dedicated, highly organized, and customer-oriented professional, we invite you to join our team and contribute to our continued success in the diesel fuel injection industry.
- Please contact _**Brooke Marangos at Auto Talent **_for further information, Ph: 0434 301 243 during business hours._
**Salary**: $70,000.00 - $75,000.00 per year
Ability to commute/relocate:
- Sunshine, VIC: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Service Advisor: 1 year (required)
- Automotive Industry: 1 year (required)
Work Authorisation:
- Australia (required)
Work Location: In person
-
Automotive Service Advisor
7 days ago
Sunshine, Australia Staffing Group Full time**Automotive Service Advisor - Sunshine** **_(Start immediately!)_** **_Our client seeks an experienced Service Advisor within the Automotive industry to join a professional and supportive team in Sunshine._** $60,000 - $75,000 + Super depending on experience Full-Time Monday to Friday 08:00 - 04:30 **Benefits**: - Competitive Salary - Clean & modern...
-
Service Advisor
4 weeks ago
Sunshine, Australia Auto Talent Full timeMy client is a respected leader in diesel fuel injection services, repairs, and parts solutions, known for their impressive history of technological innovation in diesel engine sub-systems. They maintain strong partnerships with major manufacturers across Australia. As a Service Advisor at their Sunshine West branch, you will play a pivotal role in...
-
Service Advisor
1 week ago
Sunshine Coast, Australia Sunny Coast Jobs Full timeIf you have a passion for cars but are more suited for an office and customer service role, this job is for you. Work alongside a happy office team who are hard workers but have a lot of laughs and enjoy the culture. We only work Monday to Friday 7.30am till 5pm (No weekend work). The service advisor role includes duties such as: - Greeting customers -...
-
Client Services Advisor
2 weeks ago
Sunshine Coast, Australia Youi Pty Ltd Full time**Why Youi**: - Awesome incentives and employee benefits - State of the Art Sunshine Coast HQ - Employer of Choice - Career progression pathways - Ability to gain a Cert III in business At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus...
-
Client Services Advisor
3 weeks ago
Sunshine Coast, Australia Youi Pty Ltd Full time**Why Youi**: - Awesome incentives and employee benefits - State of the Art Sunshine Coast HQ - Career progression pathways - Cert III in business At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. One of...
-
Client Services Advisor
3 weeks ago
Sunshine Coast, Australia Youi Pty Ltd Full time**Why Youi**: - Awesome incentives and employee benefits - State of the Art Sunshine Coast HQ - Career progression pathways - Cert III in business At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. One of...
-
Client Services Advisor
2 weeks ago
Sunshine Coast, Australia Youi Pty Ltd Full time**Why Youi**: - Awesome incentives and employee benefits - State of the Art Sunshine Coast HQ - Career progression pathways - Cert III in business At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. One of...
-
Client Services Advisor
1 week ago
Sunshine Coast, Australia Youi Pty Ltd Full time**Why Youi**: - Awesome incentives and employee benefits - State of the Art Sunshine Coast HQ - Career progression pathways At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. One of the main differences we...
-
Workforce Advisor
3 weeks ago
Sunshine Coast, Australia Queensland Health Full timeAn opportunity exists for Workforce Advisors to provide operational employment advice and case management in accordance with the human resource industrial framework, occasionally needing support or guidance from the Principal Advisor or Senior Advisor. Live, work and play on the beautiful Sunshine Coast. Join an expanding Health Service with a culture of...
-
Customer Service Advisor
1 week ago
Sunshine, Australia Westpac Group Full timePermanent position in Sunshine - Part-time 30 hours a week - Receive exclusive access to employee discounts and benefits **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of...
-
Business Advisor
1 day ago
Sunshine Coast, Australia Queensland Health Full timeAn exciting opportunity exists for a Business Advisor, who will provide a high level of financial and business advisory support to the Principal Finance and Business Advisor and leadership team to assist in the efficient performance and management of services within an environment of growth and change. Provide leadership within the unit that supports service...
-
HR Advisor
1 week ago
Sunshine Coast, Australia HAYS Full timeExciting opportunity for an experience Human Resource Advisor to join a thriving and reputable organisation. Your new company Our client is a reputable allied health clinic with practices spanning from Hervey Bay to the Gold Coast, they pride themselves on fostering a culture that encourages learning and development, flexibility and career growth. Due to...
-
Customer Advisor
4 weeks ago
Sunshine Coast, Australia NAB - National Australia Bank Full time**Work type**: Permanent Part time **Region**: QLD- Brisbane North & Sunshine Coast **Customer Advisor** Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change...
-
Client Services Advisor
2 weeks ago
Sunshine Coast, Australia Youi Pty Ltd Full timeAs a Client Services Advisor, you'll be ensuring our customers get the exceptional service they deserve. Whether it's handling inquiries or managing policy updates, you'll be the face of our customer-centric approach. Plus, if you thrive in a sales-focused and reward driven environment, this role is perfect for you. **The role** - Full time role, no...
-
Workplace Relations Advisor
1 week ago
Sunshine, Australia One Tree Community Services Full timeFlexible working arrangements - 2 days in office | 3 days at home - Rewarding and supportive team environment - Sunshine West location **Workplace Relations Advisor** **Permanent Full time role** **$89,295.44 - $94,373.76 per annum plus superannuation** *** **One Tree Community Services - Sunshine West** This is an excellent opportunity for an...
-
Client Advisor Opportunity
7 days ago
Sunshine Coast, Australia PH&N Institutional Full timeJob DescriptionWe are seeking a talented individual to fill a Student/Coop (Fixed Term) role as a Client Advisor in our Personal & Commercial Banking division. As a Client Advisor, you will be the face of RBC, serving clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating...
-
Communications Advisor
3 weeks ago
Sunshine Coast, Australia PERSOLKELLY Full timeIn the role of Communications Advisor, you will provide strategic community and stakeholder management services to technical and professional staff for community engagement, media relations, issues management, public affairs, and stakeholder relationship management. This opportunity is a great step in your role working with Queensland Government. PERSOKELLY...
-
Sales Services Sbi Night Shift Advisor
4 weeks ago
Sunshine Coast, Australia Youi Pty Ltd Full time**Small Business Insurance (SBI) Night Shift Advisor** Are you passionate about helping small businesses protect their assets and mitigate risks? Do you possess great communication skills and have a desire to contribute in a high performing environment with outstanding culture? If so, we have an opportunity for you to join our team as a Small Business...
-
Customer Service Advisor Qgsc
2 days ago
Sunshine Coast, Australia Transport and Main Roads Full time**Key responsibilities include**: - Deliver government services including Housing, Office of Fair Trading and other services, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to...
-
Sales Services Internet Advisor
4 weeks ago
Sunshine Coast, Australia Youi Pty Ltd Full timeAre you looking for a role that can accommodate your busy schedule? Do you have other primary commitments such as studying, taking care of family, or pursuing personal interests? Youi is looking for dynamic and motivated individuals to join our team as an evening shift Sales Advisor. This flexibility allows you to maintain a healthy balance between work and...