Customer Service Advisor

7 months ago

Gold Coast, Australia Webhelp Full time

**Customer Service/Support**

**Location**
- Gold Coast, Australia***

Job Title:
Customer Service Advisor

**Job Description**:
The Advisor position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Are you passionate about helping people and providing a great customer experience while learning new skills and growing your career?

This is your chance to play an integral role and make a positive impact in people’s everyday lives.

At Concentrix, in everything we do, we believe in doing right by and for our people - our clients, their customers, our staff, our community, our planet. We support everyone to be the best version of themselves that they can be.

Working on behalf of one of Australia's big 4 banks, our team takes a mixture on inbound and outbound calls to provide guidance and support, assess customer needs, and make meaningful decisions for those customers.

**This is an entry level financial services role, customer service skills will be highly regarded**

**What's in it for you?**
- A rewarding role where you get to make a difference.
- Generous client banking discounts, including discounted mortgage rates, travel and personal loan products.
- A start to your financial services career.
- A diverse and inclusive workplace.
- Culture days, holiday and social events.
- Uncapped employee referral bonuses

**Key Role Details**:

- Full-time and stable opportunity
- $26.18hr + Super & Penalty Rates
- Mon - Fri and occasional Saturdays.
- 4 weeks of comprehensive training, including classroom and hands-on learning.

**Key Responsibilities of the role**:

- Actively listen to understand customer needs, demonstrating empathy while establishing credibility and rapport and using good decision making skills to provide a tailor fit solution which is appropriate to the customer situation
- Refer customers, where appropriate, to seek independent financial advice
- Deliver high quality customer interactions while balancing client outcomes and following compliance requirements
- Effectively utilise your existing and newly trained computer skills across a variety of complex systems
- Communicate client specific knowledge to customers accurately and effectively
- All other duties as directed within the scope of skills and training

**Applicants must be at least 18 years of age, have full working rights in Australia and pass a police, monetary and other pre-employment checks**

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

We strive towards providing and sustaining a healthy and safe work environment so you can focus on being your best self and THRIVE

**Location**:
AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Customer Advisor

    2 months ago

    Gold Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time, Permanent Full time **Region**: QLD- Brisbane South & Gold Coast **Customer Advisor** Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver...

  • Service Advisor

    2 days ago

    Gold Coast, Australia AUTOrecruit Full time

    Monday to Friday role - Amazing work Culture - Negotiable salary Our client is located on the southern end of the beautiful Gold Coast. They have a strong mix of new and used car brands as well as a high-performing service department. This volume dealership is seeking to appoint a Service Advisor who can handle large volumes of customer enquiries and who...

  • Service Advisor

    4 days ago

    Gold Coast, Australia AUTOrecruit Full time

    Monday to Friday role - Amazing work Culture - Work for a well-established dealership group Our client is located on the southern end of the beautiful Gold Coast. They have a strong mix of new and used car brands as well as a high-performing service department. This volume dealership is seeking to appoint a Service Advisor who can handle large volumes of...

  • Customer Advisor

    2 months ago

    Sunshine Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: QLD- Brisbane North & Sunshine Coast **Customer Advisor** Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change...

  • Customer Service

    1 day ago

    Gold Coast, Australia SMAART Recruitment Full time

    Southport location, Multiple temp opportunities available - Supportive, friendly and inclusive team - enjoy each day! - $31.50 p/h | Full time hours **What's in it for you** - $31.50 per hour + Super (we pay weekly!) - Stable, full time hours - Multiple temp opportunities with high opportunity for permanency - Supportive and friendly team - enjoy every...

  • Customer Advisor

    7 months ago

    South Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time, Permanent Full time **Region**: NSW- South coast region - Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career. - Make a real difference for our customers and communities - Be rewarded and recognised for the value you bring **It’s more than a career at NAB. It’s about more...

  • Customer Advisor

    7 months ago

    South Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: NSW- South coast region - Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career. - Make a real difference for our customers and communities - Be rewarded and recognised for the value you bring **It’s more than a career at NAB. It’s about more opportunity, more moments...

  • Customer Advisor

    7 months ago

    South Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: NSW- South coast region - Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career. - Make a real difference for our customers and communities - Be rewarded and recognised for the value you bring **It’s more than a career at NAB. It’s about more opportunity, more moments...

  • Customer Advisor

    7 months ago

    South Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: NSW- South coast region - Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career. - Make a real difference for our customers and communities - Be rewarded and recognised for the value you bring **It’s more than a career at NAB. It’s about more opportunity, more moments...

  • Customer Advisor

    7 months ago

    Sunshine Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: QLD- Brisbane North & Sunshine Coast - **Be rewarded and recognised for the value you bring**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...

  • Customer Advisor

    7 months ago

    Sunshine Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: QLD- Brisbane North & Sunshine Coast - **Be rewarded and recognised for the value you bring**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...

  • Customer Advisor

    5 months ago

    Sunshine Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time **Region**: QLD- Brisbane North & Sunshine Coast **Are you ready to take your career to new heights while enjoying the stunning Sunshine Coast?** We're looking for a dynamic and customer focused Customer Advisor to join our team in Noosa. Embrace the vibrant coastal lifestyle as you provide...

  • Customer Advisor

    4 months ago

    Sunshine Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: QLD- Brisbane North & Sunshine Coast **Are you ready to take your career to new heights?** We're looking for a dynamic and customer focused Customer Advisor to join our team in **Maryborough**. Embrace the vibrant coastal lifestyle as you provide exceptional service and financial guidance to our valued...

  • Customer Advisor

    1 week ago

    Central Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Location**: QLD- Central coast region - **Maintain a perfect work / life balance in this fantastic part-time role with NAB**: - **Exciting customer service role - no two days are ever the same!**: - **Work in a collaborative & inclusive team environment & as part of your local community!** It’s more than a career at...

  • Customer Service Advisor Qgsc

    5 months ago

    Sunshine Coast, Australia Transport and Main Roads Full time

    **Key responsibilities include**: - Deliver government services including Housing, Office of Fair Trading and other services, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to...

  • Customer Advisor

    4 months ago

    Sunshine Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: QLD- Brisbane North & Sunshine Coast **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** **The role**: As a Customer Advisor, you will be an important pillar in the community of **Buddina**! Supporting our **Kawana Shoppingworld...

  • Customer Advisor

    5 months ago

    Sunshine Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: QLD- Brisbane North & Sunshine Coast - We care about each other. - We are empowered to make a positive difference in for customers and communities - Make a genuine difference through the work you do **The role**: As a Customer Advisor, you will be an important pillar in the community of **Gympie**! Supporting...

  • Customer Advisor

    2 weeks ago

    South Coast, Australia NAB Full time

    Customer Advisor - Dapto NSW - Job number: 797606 - Primary position location: NSW- South coast region, NSW, Australia - Category: Banking & Financial Services - Category: Retail/Consumer - Work type: Permanent Part time - Opening at: Jan 1 2025 at 06:00 AEDT - Closing at: Jan 14 2025 at 23:55 AEDT **Favourite** **Customer Advisor** Your job is just one...

  • Service Advisor

    4 days ago

    Sunshine Coast, Australia Sunny Coast Jobs Full time

    If you have a passion for cars but are more suited for an office and customer service role, this job is for you. Work alongside a happy office team who are hard workers but have a lot of laughs and enjoy the culture. We only work Monday to Friday 7.30am till 5pm (No weekend work). The service advisor role includes duties such as: - Greeting customers -...

  • Customer Advisor

    4 weeks ago

    Central Coast, Australia NAB Full time

    Customer Advisor - Cloncurry QLD - Job number: 796246 - Primary position location: QLD- Central coast region, QLD, Australia - Category: Banking & Financial Services - Category: Retail/Consumer - Work type: Permanent Part time - Opening at: Nov 19 2024 at 06:00 AEST - Closing at: Jan 10 2025 at 23:55 AEST **Favourite** **Customer Advisor** Your job is...