Operations and Administrative Coordinator

3 days ago

Australia beBeeAdministration Full time $55,000 - $65,000
Job Title: Operations and Administration Assistant

The Operations and Administration Assistant will play a vital role in ensuring the smooth day-to-day operations of our team. This individual will be responsible for coordinating resources, arranging backfill and emergency coverage, and handling administration tasks to keep operations on track.

Responsibilities:

  • Manage and optimize schedules for Audio Visual (AV) Field technicians, including emergency resourcing to minimize disruptions.
  • Serve as the primary contact for workforce planning and administration, maintaining accurate records of staff availability, shifts, and leave.
  • Liaise confidently with clients, subcontractors, and internal teams via phone and email, providing excellent communication and customer service.
  • Track and report on workforce KPI metrics such as resource utilization and scheduling efficiency, and communicate changes to schedules or resource plans to all stakeholders.
  • Work closely with the Head of Audio Visual and team members to ensure a seamless client experience.
  • Oversee fleet maintenance and repairs, ensuring minimal operational impact.
  • Manage ticket queues, SLA adherence, and complaint/escalation resolution.
  • Coordinate travel arrangements for the AV team.
  • Manage procurement for hardware and software licensing for the AV team.
  • Oversee sundry expense management and assist with license management.
  • Provide PA support to the AV management team, including diary, meeting, and documentation coordination.
  • Build strong relationships with stakeholders, foster team morale, and promote collaboration for smooth day-to-day operations.

Qualifications:

  • A strong commitment to delivering exceptional service and solutions that meet client needs.
  • Proven ability to manage complex schedules and balance multiple priorities.
  • A proactive, problem-solving mindset with the confidence to make sound decisions addressing resourcing challenges.
  • Excellent verbal and written communication skills to liaise with team members, clients, and stakeholders.
  • Meticulous attention to detail when maintaining schedules, records, and reports.
  • A collaborative approach, fostering positive relationships within the team and across departments.
  • Adaptability to thrive in a fast-paced environment and respond quickly to changing requirements.

Benefits:

  • Extensive training and development opportunities.
  • Extensive discounts and benefits to maximize your money.
  • A choice of IT equipment to maximize success and cost-price tech access for personal needs.
  • Fun team events to celebrate achievements and connect with colleagues.

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