Risk Management Specialist

1 month ago

Adelaide, South Australia Westpac Group Full time
About Westpac

As a leading financial services institution, Westpac Group is committed to creating better futures for our customers, communities, and employees. We strive to be a collaborative team of passionate people who share a vision to make a difference.

About the Role

This is an exciting opportunity to join our Financial Crime Surveillance (FCS) team as a Risk Analyst. As a key member of our team, you will play a crucial role in safeguarding our financial ecosystem by handling inbound and outbound calls, conducting conversations with customers to collate evidence critical to ongoing investigations.

Responsibilities
  • Support teams across FCS by handling calls and conducting customer conversations to gather evidence for investigations.
  • Work independently and manage your own case load, utilising investigative mindset and strong analytical skills to interpret information and make decisions.
  • Collaborate with colleagues to achieve common goals and objectives, leveraging strong verbal, written, and interpersonal communication skills.
Requirements
  • Experience within banking or financial services, preferably in Financial Crime.
  • Prior customer service experience, including call handling.
  • Investigative mindset and strong analytical skills.
  • Critical thinking and ability to interpret information and make decisions.
What We Offer

We offer a dynamic work environment, competitive remuneration, and a range of employee benefits to support your work-life balance. You'll have opportunities for upskilling, mentoring, and training to shape your career path. At Westpac, we value diversity and flexibility, and are proud to have created a culture that champions inclusion.

Location and Working Arrangements

This role is based in Adelaide, with the option to transition to a hybrid working model after an initial period of full-time on-site work. Our Adelaide office offers a collaborative and supportive environment, with access to resources and guidance from experienced colleagues.

Compensation and Benefits

The estimated annual salary for this role is AU$90,000 - AU$110,000, depending on experience. In addition to competitive remuneration, we offer a range of employee benefits, including generous paid and unpaid parental leave, flexible working arrangements, and access to professional development opportunities.

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