AO3 Service Officer
3 weeks ago
About the Role:
Public Sector People is seeking a skilled AO3 Service Officer to join their team. As a key member of the department, you will be responsible for handling high volumes of email and phone correspondence with internal and external stakeholders.
Key Responsibilities:
- Effectively negotiate and take necessary actions to recover outstanding revenue and finalise debts.
- Build relationships with stakeholders to facilitate revenue recovery.
- Accurately input, manage, and retrieve data across multiple office systems.
- Assist with audit, compliance, and other duties as required.
- Collaborate closely with team members to achieve departmental goals.
About You:
- Previous experience in administration, customer service, debt collection, or government support roles.
- Strong written and verbal communication skills, with a focus on negotiation and problem resolution.
- High attention to detail and ability to manage large volumes of data.
- Confidence using various computer systems to navigate and analyse information.
- Ability to work in a team, manage competing deadlines, and deliver results in a fast-paced environment.
Please note, only shortlisted candidates will be contacted.
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