AO3 Service Officer

3 weeks ago


Brisbane, Queensland, Australia Public Sector People Full time

About the Role:

Public Sector People is seeking a skilled AO3 Service Officer to join their team. As a key member of the department, you will be responsible for handling high volumes of email and phone correspondence with internal and external stakeholders.

Key Responsibilities:

  • Effectively negotiate and take necessary actions to recover outstanding revenue and finalise debts.
  • Build relationships with stakeholders to facilitate revenue recovery.
  • Accurately input, manage, and retrieve data across multiple office systems.
  • Assist with audit, compliance, and other duties as required.
  • Collaborate closely with team members to achieve departmental goals.

About You:

  • Previous experience in administration, customer service, debt collection, or government support roles.
  • Strong written and verbal communication skills, with a focus on negotiation and problem resolution.
  • High attention to detail and ability to manage large volumes of data.
  • Confidence using various computer systems to navigate and analyse information.
  • Ability to work in a team, manage competing deadlines, and deliver results in a fast-paced environment.

Please note, only shortlisted candidates will be contacted.


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