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Global Customer Support Director

1 month ago

Sydney, New South Wales, Australia Simpro Software Pty Ltd Full time

At Simpro Software Pty Ltd, we are seeking a visionary leader to drive our global customer support function. As the Vice President of Global Customer Support, you will be responsible for leading a high-performing team in delivering exceptional customer experiences across all regions and time zones.

About the Role

We are offering an estimated salary of AU$180,000 - AU$220,000 per year, depending on experience and qualifications. This is a full-time position based in our offices, with opportunities for remote work.

Key Responsibilities
  • Leadership and Strategic Vision: Lead and inspire a diverse, geographically dispersed team of support professionals, fostering a culture of continuous improvement, accountability, and excellence.
  • Develop and Implement a Comprehensive Support Strategy: Develop and execute a comprehensive global customer support strategy that aligns with business growth goals and enhances customer satisfaction, retention, and growth.
  • Crisis Management: Drive urgency with crisis management by handling high-pressure situations, including managing escalations, outages, and crises, and leading teams to resolve issues swiftly.
Requirements
  • Proven Experience: Proven experience leading a global customer support organization, with a track record of building and scaling support organizations.
  • Strong Strategic and Operational Mindset: Strong strategic and operational mindset with the ability to drive change and implement new technologies.
  • Cross-Functional Collaboration: Demonstrated ability to influence and collaborate effectively with cross-functional teams and executive leadership.
Company Overview

Simplo Software Pty Ltd is a technology company that provides innovative solutions to businesses. We value a culture of continuous learning, innovation, and customer-centricity.

Benefits

We offer a range of benefits, including paid parental leave, flexible working arrangements, professional development opportunities, and a fun team environment.